Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
About the role
- Multifamily Customer Engagement Senior Associate at Fannie Mae managing customer relationships and supporting engagement opportunities. Collaborating across divisions to promote affordable financing products and services.
Responsibilities
- Contribute to overseeing customer network development and customer support activities
- Support customer engagement opportunities
- Maintain customer relationships across business units and/or customer accounts
- Play a pivotal role in transaction management activities by partnering with various internal stakeholders across the Multifamily Division
- Promote and sell Fannie Mae's products and services
- Provide support for operational activities
- Provide subject matter expertise, best practices, and recommendations for teams across the organization
Requirements
- 2 years of relevant experience
- Bachelor's degree or equivalent
- Commercial real estate, Multifamily, underwriting, banking, finance or accounting experience
- Influencing skills including negotiating, persuading others, facilitating meetings, and resolving conflict
- Able to work with individuals having a different functional expertise respectfully and cooperatively while working toward a common goal
- Relationship management skills including managing and engaging stakeholders, customers, and building relationship networks
- Experience gathering accurate information to explain concepts and answer critical questions
- Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
- Skilled in Excel
- Experience using Salesforce CRM
Benefits
- Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.
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