Director of Global Sales Operations and Enablement at QS shaping global sales strategy and mentoring teams. Leading sales operations initiatives for revenue growth and operational excellence across the business.
About the role
- Vice President of Senior Living Operations overseeing strategic objectives and operational excellence across luxury senior living communities in multiple states.
Responsibilities
- Oversee the execution of key business and strategic objectives, including occupancy growth, profitability, regulatory compliance, and achievement of operational standards.
- Collaborate with regional and community leadership to ensure alignment with Experience Senior Living's mission, vision, and values, enhancing resident, family, and employee engagement.
- Adapt portfolio management to reflect the needs of the company, adjusting for factors such as geographic location, operating status (stabilized vs. lease-up), and ownership structure.
- Manage communities in adherence to state regulations, company policy, and operational standards, ensuring compliance with regulatory requirements and timely response to licensing visits.
- Work closely with the Vice President of Quality to implement corrective action plans as needed.
- Drive operational excellence through best practices, fostering an environment of continuous improvement and accountability.
- Develop, monitor, and oversee financial objectives within the assigned communities, including occupancy and rate growth, labor expenses, and capital expenditures.
- Collaborate with community leadership to control costs, optimize resources, and achieve financial targets.
- Prepare regular operations reports for the Chief Operating Officer, ensuring transparency and progress toward financial and operational goals.
- Champion a culture of hospitality and exceptional customer service across communities, focusing on resident and family satisfaction.
- Partner with Divisional People Business Partner to drive key engagement and satisfaction metrics, aiming for high resident, family, and employee loyalty within the portfolio.
- Respond to escalated concerns and inquiries with empathy, professionalism, and prompt action.
- Participate in the interview, selection, training, management, and mentorship of community leadership teams, developing future leaders and promoting consistent management practices.
- Provide on-site support during leadership transitions and periods of operational challenge, fostering stability and continuity.
- Mentor Executive Directors, guiding them to align community operations with company objectives and instill a culture of excellence and innovation.
- Work collaboratively with divisional team members, including Sales, People, Marketing, Health and Wellness, and Facilities, to achieve positive outcomes within the assigned communities.
- Lead efforts to enhance community occupancy, engagement, and operational effectiveness, ensuring alignment with sales strategies and market positioning.
- Act as a liaison with cross-functional teams to ensure coordinated service deliver and community success.
Requirements
- Education: Bachelor's degree in Business, Healthcare Administration, Hospitality, or related field required; advanced degree preferred
- Experience: 10+ years in a senior leadership role within senior living operations, with experience managing multi-site, multi-state portfolios and driving operational standards. Experience supporting new development and pre-operations is required.
- Skills: Proved financial acumen, strategic thinking, and experience in occupancy and rate management. Strong interpersonal and leadership skills, with an ability to inspire and develop high-performing teams
- Knowledge: Familiarity with senior living regulations, best practices, and resident-centered service models, including assisted living, memory care, and independent living.
- Travel: Willingness to travel greater than 70%
Benefits
- We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.
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