Customer Operations Specialist at NSI managing customer orders and logistics in the natural food industry. Supporting sales and operations to ensure high - quality customer service and order management.
About the role
- Operations Associate supporting the Operations Manager at REVOLVE. Managing stock levels, customer interactions, and inventory accuracy in a fast-paced retail environment.
Responsibilities
- Manage stock level, logistics and sell through while BOH Manager off site
- Ensure back of house is kept organized
- Partner with REVOLVE Warehouse team
- Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
- Uphold consistent inventory accuracy and controls in store
- Lead & train the team in store to ensure consistent deliverables
- Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team
- Ensure facility maintenance, presentation and organization
- Ensure the selling floor reflects the brand and concept standards at all times, train staff and develop talent in visual merchandising
- Understand current culture and areas for improvement, work with FWRD Pop-Up
Requirements
- Minimum of 2 years Retail Experience required
- Luxury retail management experience preferred
- Candidates must also be outgoing, energetic, professional and good representatives of our brand
- Customer centric - proven ability to foster and maintain personal relationships with clients to build brand loyalty to FWRD
- Motivated and willing to go above and beyond to service the client
- Experience working with a sales or retail organization and/or operationally intensive business
- Ability to work in a fast-paced, cross functional team environment setting
- Strong interpersonal skills and the ability to interact effectively with diverse personalities
- The drive to take on new challenges with the self-motivation for continuous personal and team development
- The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
- Ability to prioritize multiple tasks in a fast paced environment
- A proactive and entrepreneurial sense of urgency and ability to prioritize important work
- Proficient in Gmail, excel, word and online navigation
- Understanding of garment bodies and fashion trends
- Understanding of retail metrics and terms
- Ability to be flexible and willing to work extended hours when necessary
- Ability to bend, lift, open and move product up to 50 lbs.
Benefits
- hefty discount on items we carry – as in 50% or more off retail prices
- free weekly lunches
- pretty rad company parties
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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