Customer Support representative managing client onboarding and inquiries for reybex products at EDIT Systems GmbH in Essen, Germany. Responsibilities include technical support and customer training.
About the role
- Customer service representative managing inbound calls and resolving queries for the business operations at EXL. Involves using multiple applications for effective customer support delivery.
Responsibilities
- Provides high quality customer service in resolving queries of customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
- Provides inbound phone support.
- Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
- Ensures and provides quality service to both Aetna employees and members while administering their HRA.
- Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
Requirements
- Minimum 2 years of college education in any field
- Customer service representative with minimum of 1 year of BPO experience
- Good Computer navigation and keyboarding skills
Benefits
- EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sales Support Representative providing service to customers at TaskUs. Resolving customer issues via phone, email, and chat to enhance customer experience.
Customer Experience Associate processing financial transactions and advising customers at TD Canada Trust. Striving for customer satisfaction and promoting banking solutions effectively.
Kundenservice Mitarbeiter für Inbound & Outbound in der Volksbank Steiermark. Fokus auf Outbound - Telefonie und Kundenanfragen über verschiedene Kanäle.
Trading Support Specialist at SSW - Trading handling post - trade operations and reporting within a hybrid finance team. Collaborating on key metrics and process optimization in the trading environment.
Customer Service Representative processing orders and inquiries in the manufacturing sector. Role includes maintaining performance metrics and managing customer communications.
Customer Service Supervisor responsible for call center operations, coaching agents, and ensuring compliance. Leading a team of up to 12 employees and optimizing service delivery operations.
Claims Support Specialist managing claims adjustments and recoveries at CareMore Health. Auditing paid claims and coordinating benefits with a focus on customer satisfaction.
Service Office Administrator responsible for assisting with day - to - day activities at Boone Brothers Roofing. Managing administrative tasks, invoicing, and supporting the service team for efficiency and satisfaction.
Customer Service Coordinator managing customer inquiries and maintaining sales lead database at PestCo, a growing Pest Control company in the US.