Customer Experience Team Manager in Givaudan supporting sales and development teams with internal and external customer experiences in Shanghai, China.
About the role
- Customer service representative managing inbound calls and resolving queries for the business operations at EXL. Involves using multiple applications for effective customer support delivery.
Responsibilities
- Provides high quality customer service in resolving queries of customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
- Provides inbound phone support.
- Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
- Ensures and provides quality service to both Aetna employees and members while administering their HRA.
- Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
Requirements
- Minimum 2 years of college education in any field
- Customer service representative with minimum of 1 year of BPO experience
- Good Computer navigation and keyboarding skills
Benefits
- EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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