Client service assistant for Grupo BAUMINAS handling customer inquiries and ensuring efficient post - sales processes. Collaborating with internal departments to enhance client satisfaction and service execution.
About the role
- Customer support role at Franke, focusing on product-specific inquiries for commercial kitchen solutions. Hybrid position requiring problem-solving and communication skills with customers.
Responsibilities
- Provide phone and written support to our trade partners and end customers on product-specific and technical inquiries
- Perform initial analysis and resolution of issues using provided tools and knowledge bases
- Escalate service requests to 2nd-level support for complex cases
- Ensure fast, customer-focused solutions to improve customer satisfaction
- Track all inquiries in the ticketing system and document all actions taken
- Contribute to the creation of self-service resources and the continuous improvement of our knowledge base
Requirements
- Completed vocational training in a commercial or technical field
- Experience in customer service or support
- Technical understanding of household appliances
- Familiar with complaints and escalation management
- Proficient in MS Office and experienced with CRM and ticketing systems
- Customer- and solution-oriented approach
- Enjoys working with people
- Strong communication skills
- Keeps calm under pressure
- Excellent written and spoken German; good command of English or Dutch is a plus
Benefits
- Flexible working hours in administration; single-shift system in manufacturing
- Training and further education opportunities for employee development
- High-quality, modern IT equipment and work facilities
- 30 days of annual leave
- Up to 50% remote work in the administrative area
- Ergonomic workstations
- Informal, friendly culture and a family-like atmosphere
- Employer contributions to company pension plan (BAV) and capital-forming payments (VL)
- Holiday and Christmas bonuses
- Opportunity to contribute ideas and get involved
- Fresh fruit basket daily
- Company events
- Flat hierarchies
- EGYM Wellpass membership
- Bike leasing
- Office dogs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Aprendiz Customer Service assisting clients at Bostik in São Roque, São Paulo. Responsibilities include client registration, help desk support, and order management.
Lead Specialist in Customer Experience streamlining Supply Chain operations at dsm - firmenich in India. Engaging with customers, resolving issues, and enhancing service standards.
Clinical Support Trainer & CX Expert in Removables focusing on high - impact training and digital workflows. Join Dandy in transforming the dental industry with technology and support.
Entry - level specialist assisting in the implementation of child development programs within Compassion International. Providing support under supervision and advocating for children's needs.
Support Specialist assisting Inogen with home medical equipment delivery and setup to meet clinical needs. Ensuring quality customer care while managing equipment delivery to patients.
Customer Experience Assistant providing administrative support to the Customer Experience team in a social housing organization. This role involves clerical tasks and coordination for improved customer service.
Sr IT Customer Support Specialist leading IT support operations for global service delivery at Honeywell. Engaging stakeholders and driving transformation initiatives in a hybrid work environment.
Customer Experience Training Professional at Honeywell designing and delivering training programs to enhance employee capabilities and drive customer experiences. Working in a hybrid role from Milan, Italy.
Operations Support Specialist providing admin and technical support to various departments for efficiency. Role involves potential growth into an operations manager position.