Customer Service Apprentice at Specsavers spending 13 months building skills in a paid role. Welcoming customers and providing style advice in a supportive environment.
About the role
- Responsible for leading customer service team in Marseille at Sonepar Climate. Focus on performance indicators, team development, and customer satisfaction.
Responsibilities
- Manager son équipe à distance
- Organiser et planifier les activités selon les priorités et objectifs du service.
- Suivre les indicateurs de performance (KPI, délais, qualité, satisfaction).
- Accompagner la montée en compétence des collaborateurs (formation, coaching, feedback).
- Piloter et superviser les portefeuilles clients.
Requirements
- Titulaire d’un Bac +2 à Bac +5, idéalement dans le domaine du commerce, de la relation client ou du management.
- Expérience en management d’équipe et fort sens du service client.
- A l’aise avec les outils informatiques et les indicateurs de performance.
Benefits
- Tickets restaurant
- participation
- intéressement
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Apprentice at Specsavers providing exceptional customer service while learning and gaining experience within the optics retail industry.
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