Operations Support Specialist managing DHHS ticketing system for compliance. Overseeing internal monitoring and resolution of ServiceNow tickets as a key liaison for internal experts.
About the role
- Loan Support Specialist providing assistance to internal/external customers on retail loan products. Responsible for delivering exceptional customer service and resolving inquiries effectively.
Responsibilities
- Provide support to internal and external customers with a broad range of loan support questions and issues.
- Embody a strong client experience culture, ensuring that you deliver exceptional service.
- Deliver best-in-class customer experience to both internal and external customers.
- Resolve complex customer service issues, providing recommendations on appropriate solutions.
- Support new employee training as a coach/mentor to newly hired team members.
- Maintain strong levels of attention to detail while completing assigned tasks.
- Ensure compliance with policies and procedures, and Federal/State regulations.
- Navigate Microsoft Office Software and department-specific software to maximize efficiency.
Requirements
- High School Diploma, Associate's Degree, or equivalent preferred
- 2-3 Years Internal/External customer service experience preferred
- 2-3 Years Bank or financial services experience preferred
- Ability to establish effective working relationships among team members
- Ability to present and express ideas and information clearly and concisely
- Ability to actively listen to what others are saying
- Ability to establish courses of action for self to accomplish specific goals
- Ability to make right decisions based on perceptive and analytical processes
Benefits
- Shift differentials are provided for hours worked outside of standard office operations.
- Competitive compensation and benefits
- Professional development opportunities
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