Customer support role at Franke, focusing on product - specific inquiries for commercial kitchen solutions. Hybrid position requiring problem - solving and communication skills with customers.
About the role
- Client service assistant for Grupo BAUMINAS handling customer inquiries and ensuring efficient post-sales processes. Collaborating with internal departments to enhance client satisfaction and service execution.
Responsibilities
- Provide customer support via email, phone and other official channels, ensuring clear, courteous and efficient communication.
- Keep customer records updated in the Protheus system.
- Schedule deliveries according to customer requests and perform daily control of orders in internal systems.
- Coordinate delivery schedules with Logistics, Operations, Billing, Finance and Tax departments to ensure agreed deadlines are met.
- Monitor and report incidents, needs and customer requests to the immediate manager, seeking agile and effective solutions.
- Formalize order and schedule information to customers via email.
- Support the Commercial and Bidding areas with data gathering, information and administrative routines.
- Contribute to contract management by controlling balances and deadlines.
- Perform other activities related to the customer service department as requested by the manager.
Requirements
- High school diploma (college degree in progress or completed preferred).
- Good verbal and written communication skills.
- Organized, detail-oriented and able to prioritize tasks.
- Intermediate knowledge of Microsoft Office, especially Excel and Outlook.
- Ability to work with a high volume of information and processes.
- Previous experience in customer service, preferably in post-sales.
- **PREFERRED**
- Previous experience with **ERP Protheus (TOTVS)**.
- Experience in B2B customer service or corporate accounts.
- Familiarity with **logistics, billing and order management** processes.
Benefits
- Meal allowance
- Health and dental insurance
- Transportation voucher
- Life insurance
- Profit-sharing (PLR)
- Wellhub
- Access to Grupo BAUMINAS training tracks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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