GTM Strategy & Ops responsible for developing account - specific strategies and leading C - level discussions at Arkham. Collaborating on AI - powered solutions for enterprise sales from Mexico City.
About the role
- Claims handling role focused on achieving productivity and quality goals in a client management capacity. Requires excellent English communication skills to support training and performance improvement within the team.
Responsibilities
- Achieve team productivity and quality goals
- Participate in training initiatives to develop knowledge
- Integrate procedural changes into daily routine
- Support other team members in meeting service expectations
- Aid in training of others, as needed
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist new hires such that they are productive on the floor in the shortest possible time frame.
- Handle escalations.
- Provide inputs on process and system to the team members
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Staffing allocation, work distribution, compliance and/or operations goals.
Requirements
- Excellent English communication skills – written and spoken
- Experience in client management (handing client queries over email and voice)
- Bachelor's Degree
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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