Hybrid Claims

Posted last month

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About the role

  • Claims handling role focused on achieving productivity and quality goals in a client management capacity. Requires excellent English communication skills to support training and performance improvement within the team.

Responsibilities

  • Achieve team productivity and quality goals
  • Participate in training initiatives to develop knowledge
  • Integrate procedural changes into daily routine
  • Support other team members in meeting service expectations
  • Aid in training of others, as needed
  • Provide coaching and feedback to team members to enable them to improve their performance.
  • Assist new hires such that they are productive on the floor in the shortest possible time frame.
  • Handle escalations.
  • Provide inputs on process and system to the team members
  • Ensure compliance with internal policies and procedures, external regulations and information security standards
  • Staffing allocation, work distribution, compliance and/or operations goals.

Requirements

  • Excellent English communication skills – written and spoken
  • Experience in client management (handing client queries over email and voice)
  • Bachelor's Degree

Job title

Claims

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridPuneIndia

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