Warehouse material handler ensuring product quality and order accuracy at Thorne. Role involves receiving deliveries, conducting inventory, and maintaining a safe work environment.
About the role
- Workday Support Analyst providing L2 support for various Workday modules in cybersecurity field. Collaborating with HR, IT, and Payroll to enhance system functionality.
Responsibilities
- Act as the primary point of contact for L2 Workday support issues, including escalations from L1 and end-user queries.
- Troubleshoot and resolve complex issues across various Workday modules (HCM, Core Compensation, Recruiting Absence, Advanced Comp, Talent/Performance).
- Perform detailed root cause analysis and propose long-term solutions or process improvements.
- Collaborate with cross-functional teams (HR, IT, Payroll) to identify system gaps and recommend enhancements.
- Work with Workday Community, vendor support, and internal technical teams to research, test, and resolve issues.
- Manage security roles and permissions, ensuring compliance with organizational policies.
- Support configuration changes, testing, and release management for Workday updates and new features.
- Document processes, troubleshooting guides, and knowledge articles to build a strong internal knowledge base.
- Provide guidance to L1 analysts, helping them improve resolution capabilities.
- Participate in ongoing Workday upgrades, patches, and system optimization projects.
Requirements
- Bachelor’s degree in Information Technology, HR, Finance, or related field (or equivalent experience).
- 2–5 years of Workday support experience, with proven exposure to at least 2–3 core modules (e.g., HCM, Payroll, Benefits, Finance).
- Strong understanding of Workday business processes, configuration, and security model.
- Proficiency in troubleshooting and analyzing integrations, reports, and calculated fields.
- Experience with Workday Report Writer and EIBs (Enterprise Interface Builder).
- Ability to translate business requirements into system solutions.
- Excellent analytical and problem-solving skills with attention to detail.
- Strong verbal and written communication skills to interact with end-users and stakeholders.
- Experience in system testing, UAT coordination, and change management.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
- Must be currently in the Philippines
Benefits
- Annual Leaves
- Sick Leaves
- HMO (Intellicare)
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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