Customer Service Representative in Halle, Germany, coordinating between Bobcat and its distributors in EMEA. Manage customer inquiries and optimize service performance through multiple channels.
About the role
- Lead Marketing & CX Operations Manager at Exact Sciences supporting campaign execution and data-driven decisions. Focused on optimizing operations for customer acquisition and retention.
Responsibilities
- Leverage data, analytics, and measurement tools to drive business operations and optimize performance
- Lead cross-functional initiatives with SMEs and data analysts to understand and surface key insights about the business units supported
- Serve as a bridge between Marketing/CX and our strategic partners, including agencies, to drive performance-based decision making
- Document existing processes and workflows to identify inefficiencies, redundancies, or bottlenecks
- Set clear goals and KPIs, aligning team efforts with measurable outcomes to track progress and success
- Use tools and technology to reduce manual work and free up time for strategic initiatives
- Improve communication channels and streamline how information flows across the team to reduce delays and misalignment
- Assist in managing the AOP process
- Govern budget throughout year in partnership with Program Stakeholders and Finance including monthly reporting, theme tracking, and reconciliation aligned with Marketing OKRs
- Collaborate with Procurement and Category Management on SOW review, finance approval, and shepherding through contract and Coupa processes
- Facilitate ongoing review of 3rd party contracts with vendors including driving financial and operational efficiencies and ensuring vendors are meeting the expectations set forth in the contract
- Provide project management and coordination across the business to ensure timelines, deliverables, and dependencies are tracked
- Provide dashboards and insights on campaign metrics to enable timely decision making
Requirements
- Bachelor’s Degree in relevant field; or Associates Degree and 2 years of relevant experience; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience
- 7+ years of experience in Operations or a related field including program or project management support or other role with similar experience leading leadership and teams in cross-functional collaboration as detailed in Essential Duties
- Excellent written and verbal communication skills
- Familiarity with common Project Management methodologies such as Waterfall and Agile
- Proficiency in Microsoft Office programs, such as Word, Excel, PowerPoint, Outlook, and SharePoint
- Demonstrated ability to perform the essential duties of the position with or without accommodation
- Authorization to work in the United States without sponsorship
Benefits
- paid time off (including days for vacation, holidays, volunteering, and personal time)
- paid leave for parents and caregivers
- retirement savings plan
- wellness support
- health benefits including medical, prescription drug, dental, and vision coverage
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