Customer Service Specialist handling inbound and outbound mortgage loan inquiries in a hybrid role. Delivering exceptional customer service and resolving borrower issues efficiently.
EV
Hybrid Customer Service & Administrative Clerk – Junior Real Estate Appraiser
Posted yesterday
About the role
- Customer service representative assisting in the creation and valuation of real estate appraisals. Working with customers and expert appraisers on property evaluations.
Responsibilities
- Customer communication and support: you will be the first point of contact for customers after they submit an order to us
- Assist in preparing property appraisals under the guidance of experienced appraisers
- Help us evaluate residential and commercial properties in accordance with current legal regulations
- Review documentation and, by applying various valuation methods and your developing expertise, determine the true value of a property
- Support the preparation of appraisal reports and analyze all relevant property factors
- You have a passion for real estate and an interest in property valuation – with opportunities for advancement and further training
Requirements
- Strong communication skills and a customer-focused manner
- Coordination skills: ability to juggle multiple inquiries, clients and topics simultaneously
- Ideally: professional experience in the real estate sector
- Alternatively (for junior candidates): experience with and a strong interest in real estate; diligence and motivation to learn quickly
- Basic knowledge of real estate markets and valuation guidelines
- Structured and analytical work approach, with a strong commitment to quality
- Proficient in Google Workspace (Docs, Sheets, Drive)
Benefits
- A small, dynamic, highly motivated and supportive team
- If desired: development opportunities to become a certified appraiser or a team lead in customer service (or similar)
- Significant salary increases and additional compensation components based on performance and responsibility
- Real scope for shaping work with influence on decisions and process improvements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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