Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Construction Support Manager providing technical support and consultation during construction projects in the UK. Focusing on key customer issues while traveling to project sites and headquarters.
Responsibilities
- Deliver customer consultation on final technical execution to resolve unforeseen issues and complex on-site situations.
- Ensure system integrity where company products are used.
- Advise customers on how to meet warranty requirements.
- Travel to construction sites, customer locations, and head office as required to resolve technical issues and attend meetings.
- Senior technical support position requiring significant expertise and in-depth construction experience.
- Ability to make critical technical decisions independently, safely, and promptly.
- Provide clear technical guidance to customers and internal teams, instilling confidence in our solutions.
- Deliver project-specific technical guidance during construction for defined projects.
- Provide support for complex enquiries and review standard/bespoke details.
- Contribute to the development of FAQs and technical documentation across the UK for the full range of Promat and Etex solutions.
- Work closely with Drywall Site Technicians, Technical, and Commercial teams to provide exceptional support.
- Share technical insights to improve company offerings and services.
- Lead knowledge-sharing sessions to update the wider team on technical issues and best practices.
Requirements
- Strong experience in the construction industry, ideally with knowledge of similar products used in project construction.
- Able to build trust and form strong working relationships with customers and colleagues.
- Confident in explaining technical information clearly and persuasively.
- Focused on delivering practical, reliable technical support that meets customer needs.
- Enjoys sharing knowledge and helping others learn and grow.
- Works well as part of a team, collaborating across technical and commercial roles.
Benefits
- We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
- Our culture – we connect & care about those around us.
- We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
- Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future.
- We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
- We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Technical Bid Manager leading technical and commercial offers for ABB, a global technology company. Responsible for developing competitive service offers throughout the sales phase.
Plant Sr Manager responsible for operations from procurement to shipment at packaging manufacturer. Leading compliance and safety initiatives while ensuring quality and productivity standards are met.
EHS Regional Manager driving and supporting EHS programs and compliance at Hubbell Incorporated. Ensuring safety initiatives and continuous improvement in environmental health and safety operations.
Clinical Manager overseeing hospice services at Affinity Hospice. Responsible for coordination and management of patient care with an interdisciplinary team.
CL
Manager overseeing medical review processes for Medicare claims at BlueCross BlueShield of South Carolina. Ensuring compliance with standards and laws while driving continuous improvement in claim processing.
Restaurant Leader Trainee responsible for managing restaurant operations and leading team at 7 - Eleven. Focusing on customer service, training, and business compliance in a fast - paced environment.
Quality Systems Manager overseeing quality systems, compliance and food safety initiatives at McCormick's plant. Managing HACCP and quality assurance programs in a food manufacturing environment.
Quality Systems Manager overseeing the development and implementation of Quality Systems at McCormick. Ensuring compliance with regulations and managing sanitation and HACCP requirements in food manufacturing.
BC
Manager overseeing medical claim reviews ensuring compliance with standards and implementing process improvements. Engaging with regulatory bodies and maintaining quality performance standards in healthcare.