Customer Consultant in energy sector handling customer inquiries via phone and email. Focusing on energy contracts, tariffs, and support for online portals.
About the role
- Call Center Agent managing calls with debtors to establish payment arrangements at EOS. Collaborating and utilizing modern technology in a supportive, hybrid work environment.
Responsibilities
- Conduct empathetic phone calls with debtors
- Establish viable payment arrangements
- Apply professional guidelines and strong communication skills
- Remain calm during challenging conversations
- Work in a rotating shift system
Requirements
- Native-level German proficiency
- Willingness to work the specified hours
- Strong de-escalation skills in conversations
- Proficient with IT systems and software
- Highly results-oriented
- Experience in a call center or customer service
Benefits
- Predictable scheduling
- Supportive team
- Modern technology
- Comprehensive and structured onboarding
- Hybrid work model with 2–3 days in the office per week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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