Data Quality Manager for Save the Sound managing community science data and maintaining the QuickDrops platform. Collaborating with various stakeholders to ensure data quality and compliance with regulations.
About the role
- Senior Service Delivery Manager at Envitia, overseeing service delivery for defense programs. Responsible for enhancing service performance and leading the Project Management team with key stakeholders.
Responsibilities
- Embedded Service Delivery Management
- Oversees service performance against agreed OLA's, SLA's & KPIs; Accountable for the management of major incidents (P1 and P2's) through to prompt and successful service restoration
- Accountable for planned and responsive communications with key stakeholders
- Accountable for analysing service performance data and creating the monthly service dashboard, ensuring reports are communicated in a language that is easily understood.
- Responsible for holding monthly service review meetings with the senior leadership team and tenants.
- Work effectively with stakeholders from the Service (Engineering and Transition teams) and our Tenants (users of the Service).
- Accountable for facilitating weekly Change Advisory Board (CAB) meetings to ensure risk and impact to service is understood prior to change deployment
- Responsible for contributing to the overall Navy Digital Hosting strategy, specifically from a service perspective
- Responsible for managing and controlling the evolution of service scope, taking ad-hoc demands and managing them into updates to service catalogue with the implications understood by service stakeholders.
- Responsible for service improvement plans, as required, to ensure service value and quality.
- Responsible for continuous improvement whilst protecting the integrity of the NDH service
- Responsible for defining and agreeing Operational Level Agreements with Service users (Tenants)
- Internal Service Delivery Management
- Responsible for owning and evolving service delivery processes, tools and methods within Envitia for products and solutions under support
- Responsible for improving monthly service delivery reports, internally and to clients
- Responsible for coaching delivery staff to improve service delivery to clients
- Responsible for service design and service delivery estimation within bids
- Responsible for service delivery improvement, both structurally and in response to lessons learned
- Line management and development of the current Service Management Analyst and other service delivery staff that may, in the future, be engaged.
- Support the achievement of ISO20000-1 certification within the business, and the maintenance of that certification thereafter.
Requirements
- Experience of infrastructure and software service delivery management.
- Line management experience and development of service professionals.
- Experience of digital project delivery into the MOD and/or central UK Government clients.
- Knowledge of the ITIL Practices including Incident Management, Problem Management, Change Enablement, Knowledge Management, Request Management, IT Asset Management, Service Configuration Management, Measurement & Reporting, Continual Service Improvement and Relationship Management.
- Experience in executing process development and change to an evolving service against a defined service model.
- Ability to work directly with customers, understanding the stakeholder landscape and influencing where necessary to manage dependency delivery.
- Experience of working in defence with exposure to MOD accreditation processes and standards
Benefits
- Annual Leave: 25 days plus your birthday off, with the ability to buy or sell up to five additional days
- Private Healthcare: Comprehensive coverage with additional options for family members
- Training & Skills Development: Ongoing learning opportunities to help you advance your career
- Fitness Reimbursement: Support for gym memberships or fitness-related expenses
- Life Assurance: Extensive life insurance coverage for peace of mind
- Pension Contribution: Competitive options to help you plan for a secure financial future
- Perkbox Subscription: Discounts on a wide range of products and services
- Flexible Work Arrangements: Designed to support work-life balance and personal commitments
- Internal Reward Schemes: Recognition initiatives to celebrate your contributions and achievements
- Community Engagement & Volunteering: Opportunities to support meaningful causes through company-sponsored programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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