Hybrid Records Management Manager

at Swiss Re

• Job title: Records Management Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CHF 128,000 - CHF 192,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Zurich, Switzerland

About the role

• Records Management Manager for L&H Reinsurance driving organizational excellence in managing critical information assets through global initiatives. Leading remediation and establishing sustainable records management capabilities.

Responsibilities

• Lead remediation efforts for high-priority Records Management issues in the region and as part of the global team, including reducing physical records backlog, reviewing unindexed boxes, and addressing legacy electronic records challenges.
• Serve as a strategic gatekeeper between local business teams, Group Records Management, and CRES to ensure efficient coordination, clear accountability, and optimal resource utilization.
• Conduct detailed analysis of physical and electronic records data, document issues, and track remediation and quality improvement initiatives with precision.
• Drive knowledge sharing within L&H Re and across Group Records Management, ensuring valuable insights are incorporated into future TOM design and improvements.
• Implement and champion the future Records Management TOM within L&H Re, fully aligned with the Group TOM, acting as a strong advocate across the business.
• Take ownership of regional Records Management leadership, ensuring quality assurance activities and clear execution of local mandates.
• Assess regional requirements, connect with local stakeholders, and promote adherence to DRM processes and guidelines.
• Support integration of Group deliverables into regional business processes and ensure local adoption and operationalization.
• Contribute strategically to planning, issue triage, risk identification, and structured execution across remediation and governance topics.

Requirements

• Prior experience or exposure to Records Management or experience working in insurance or reinsurance on the L&H side.
• Demonstrated ability to quickly grasp complex issues, engage constructively, and develop pragmatic solutions within defined governance frameworks
• Strong capability to translate business requirements into high-level process improvements or system/tool change requests
• Excellent communication skills with the ability to tailor messaging to different stakeholder groups
• Proven experience working across regions, divisions, and functions to develop accepted and sustainable solutions

Benefits

• attractive performance-based bonus