Sales position at Fifth Third Bank focused on acquiring, growing, and retaining bank customers while providing excellent customer experience. Engage partners for client financial needs and promote retail consultative sales process.
About the role
- Account Manager managing client accounts at Envision Employment Solutions. Responsible for building client relationships and ensuring smooth recruitment delivery.
Responsibilities
- Manage a portfolio of client accounts and serve as the primary point of contact.
- Build strong relationships with HR teams, hiring managers, and decision-makers.
- Conduct regular check-ins, business reviews, and account planning sessions.
- Ensure high customer satisfaction through proactive communication and fast issue resolution.
- Receive job requests from clients and collect detailed hiring requirements (role, skills, salary range, team structure, timeline, and hiring process).
- Create clear job briefs and ensure alignment between client expectations and recruitment team delivery.
- Advise clients on market availability, salary benchmarking, and recruitment best practices.
- Coordinate internally with recruiters/sourcers to ensure open roles are prioritized and progressed.
- Track recruitment progress and share updates with clients regularly.
- Support recruiters in scheduling interviews, coordinating feedback, and removing hiring bottlenecks.
- Ensure client SLAs are met (CV submission timelines, interview scheduling, feedback turnaround).
- Identify opportunities to increase share-of-wallet and expand services (additional roles, new departments, or other recruitment services).
- Support contract renewals and maintain strong retention across accounts.
- Recommend solutions such as bulk hiring, on-site recruiters, RPO, employer branding, or talent mapping (based on agency offering).
- Upsell/cross-sell agency services when relevant.
- Maintain accurate client records, job orders, and communication logs in the CRM/ATS.
- Prepare weekly/monthly reports on job status, hiring pipelines, and placement outcomes.
- Track client KPIs and performance metrics such as fulfillment rate and time-to-fill.
Requirements
- Bachelor’s degree in Business, HR, or related field (preferred).
- Minimum **1 year experience** in a recruitment agency in one of the following roles: Account Manager, Client Partner, Recruitment Consultant, Business Development, or Customer Success.
- Strong understanding of recruitment processes: job intake, candidate pipeline, interviews, offers, onboarding.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to manage multiple clients and job requests simultaneously.
- Strong organization, follow-up, and problem-solving capabilities.
- Familiarity with ATS/CRM systems (e.g., Zoho, Bullhorn, Workable, Lever, Taleo, etc.) is a plus.
Benefits
- Competitive Package – Determined based on your experience and qualifications
- Basic salary
- Performance bonus tied to achieved KPIs
- Transportation allowance
- Social insurance coverage
- Individual medical insurance: Fully covered through GlobeMed
- Annual Performance Bonus – Based on company performance
- Paid Time Off (PTO)
- Salary Review Every 6 Months – Based on individual performance
- Office Perks – Unlimited snacks, coffee, tea, and soft drinks
- And most importantly… an AMAZING team to work with!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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