Hybrid Account Manager

at Envision Employment Solutions

• Job title: Account Manager
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, El Sheikh Zayed City, Egypt

About the role

• Account Manager managing client accounts at Envision Employment Solutions. Responsible for building client relationships and ensuring smooth recruitment delivery.

Responsibilities

• Manage a portfolio of client accounts and serve as the primary point of contact.
• Build strong relationships with HR teams, hiring managers, and decision-makers.
• Conduct regular check-ins, business reviews, and account planning sessions.
• Ensure high customer satisfaction through proactive communication and fast issue resolution.
• Receive job requests from clients and collect detailed hiring requirements (role, skills, salary range, team structure, timeline, and hiring process).
• Create clear job briefs and ensure alignment between client expectations and recruitment team delivery.
• Advise clients on market availability, salary benchmarking, and recruitment best practices.
• Coordinate internally with recruiters/sourcers to ensure open roles are prioritized and progressed.
• Track recruitment progress and share updates with clients regularly.
• Support recruiters in scheduling interviews, coordinating feedback, and removing hiring bottlenecks.
• Ensure client SLAs are met (CV submission timelines, interview scheduling, feedback turnaround).
• Identify opportunities to increase share-of-wallet and expand services (additional roles, new departments, or other recruitment services).
• Support contract renewals and maintain strong retention across accounts.
• Recommend solutions such as bulk hiring, on-site recruiters, RPO, employer branding, or talent mapping (based on agency offering).
• Upsell/cross-sell agency services when relevant.
• Maintain accurate client records, job orders, and communication logs in the CRM/ATS.
• Prepare weekly/monthly reports on job status, hiring pipelines, and placement outcomes.
• Track client KPIs and performance metrics such as fulfillment rate and time-to-fill.

Requirements

• Bachelor’s degree in Business, HR, or related field (preferred).
• Minimum **1 year experience** in a recruitment agency in one of the following roles: Account Manager, Client Partner, Recruitment Consultant, Business Development, or Customer Success.
• Strong understanding of recruitment processes: job intake, candidate pipeline, interviews, offers, onboarding.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to manage multiple clients and job requests simultaneously.
• Strong organization, follow-up, and problem-solving capabilities.
• Familiarity with ATS/CRM systems (e.g., Zoho, Bullhorn, Workable, Lever, Taleo, etc.) is a plus.

Benefits

• Competitive Package – Determined based on your experience and qualifications
• Basic salary
• Performance bonus tied to achieved KPIs
• Transportation allowance
• Social insurance coverage
• Individual medical insurance: Fully covered through GlobeMed
• Annual Performance Bonus – Based on company performance
• Paid Time Off (PTO)
• Salary Review Every 6 Months – Based on individual performance
• Office Perks – Unlimited snacks, coffee, tea, and soft drinks
• And most importantly… an AMAZING team to work with!