Entry-level Patient Access Specialist performing admitting duties for patients at hospitals in Green Bay, WI. Responsible for collecting patient information, insurance details, and compliance checks while ensuring excellent customer service.
Responsibilities
Performing admitting duties for all patients admitted for services at the hospital
Assigning accurate MRNs
Completing medical necessity / compliance checks
Providing proper patient instructions
Collecting insurance information
Receiving, and processing physician orders
Utilizing an overlay tool while providing excellent customer service
Operating telephone switchboard to relay calls
Adhering to policies and providing excellent customer service in interactions
Ensuring accounts are corrected using quality auditing and reporting systems
Conducting audits of accounts and assuring forms are completed accurately and timely
Pre-registering patient accounts prior to patient visits
Requirements
1+ years of customer service experience
High School Diploma/GED
Required Certifications: CRCR Required within 9 months of hire (Company Paid)
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