Customer Sales Support Representative at Sandvik Mining responsible for customer orders and inquiries. Ensuring customer satisfaction while collaborating with various departments.
About the role
- NIR Customer Support Specialist managing the portfolio of NIR clients in Poland and Eastern Europe. Advising on NIR analyzes and promoting digital solutions linked to NIR.
Responsibilities
- Installation of NIR devices, appropriate software, NIR calibrations and updates
- Define NIR control plan in agreement with the Sales Department and Nutritionists
- NIR monitoring with reference samples based on ISO12099
- Annual personal visits to NIR clients (domestic and international) and writing reports on customer visits
- Implementation of our digital solutions at customers
- Promotion of our NIR offer to customers in cooperation with the Sales Department and preparation of NIR contracts
- Support of NIR clients by e-mail, telephone and remote assistance
- NIR team participation, close cooperation with the Sales Department and technical departments (Laboratory, formulation, species)
- Being part in innovative projects
- Follow Cargill's safety recommendations
Requirements
- Master’s degree in a related field (chemistry, quality control, agronomy or related fields with knowledge of animal nutrition) or equivalent experience
- 3 years’ experience in NIR / Agriculture
- Very good skills in English – writing and speaking, Polish language native level
- Open to travel on business trips (travel range 30-50%) and active driving license (cat. B)
- Experience in the field of NIR spectroscopy (preferred)
- Knowledge of ISO 12099 and ISO17025 standards (preferred)
- Knowledge in animal nutrition or related experience (preferred)
- Good communication during meetings with clients and internal teams (preferred)
- Proactive, organized and autonomous spirit (preferred)
Benefits
- Work in an international environment
- Company Car
- Life insurance
- Private healthcare
- My Benefits System
- Option to join the Employee Pension Plan (PPE)
- Meal voucher
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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