Complex Order Handler managing customer orders and providing support throughout the order process in Norway or Finland. Responsible for documentation, logistics coordination, and maintaining customer communication.
About the role
- SAP Functional Specialist working with clients to implement solutions in customer service. Focused on SAP CS module integration and process optimization in wind energy sector.
Responsibilities
- Work with clients to understand their business requirements and design and implement solutions that meet those requirements.
- Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements.
- Excellent configuration experience in Design, customize, configure and testing within CS Module.
- Ability to interact with business in workshops to unlock issues or design new developments.
- Strong SAP technical, configuration, and business area knowledge in CS module.
- Extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer.
- Extensive knowledge of replacement processing including scrap and refurbishment processing.
- Equipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognition.
- Extensive knowledge of Service work orders and integration throughout repairs process.
- Knowledge of service labor posting and integration with time keeping system.
- Knowledge of material issues and postings.
- Translate user's requests into application system solutions.
- Resolve business issues by working with various groups within the company.
- Redesign procedures to suggested best business practices in concert with SAP functionality.
Requirements
- Strong interpersonal and communication skills with ability to communicate effectively.
- Good time management skills.
- Ability to work as part of team, inter dependant as well as independently and submit deliverables on time and in excellent quality.
- Willing to take ownership of an assigned task and see it through to completion.
- Self-motivated and open to learn.
- Flexibility to take up different tasks in the team.
- Strong understanding & experience in Integration of CS and SD with Material Management (MM), Logistics Execution (LE) & Financial Accounting (FI) modules.
- In depth understanding of SAP enterprise data and interface concept and management.
- End to end project implementation with 5+ years of experience in CS module.
Benefits
- Nordex adheres to a policy of equal employment opportunity.
- All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Consultant providing technical support for 3Shape hardware and software. Managing support cases and collaborating with various departments to enhance service quality.
Customer Support Consultant providing technical support on 3Shape hardware and software. Engaging with reselling partners and end - users globally.
Customer service agent providing assistance for financial inquiries in the automotive sector. Managing customer experience and retention for a leading financial entity in Madrid.
Customer Service Agent handling inquiries for a gaming company in Australia. Focused on customer service accuracy and communication across various platforms.
Customer Experience Technician delivering exceptional service to customers while supporting restaurant technology solutions. Responsible for troubleshooting, installation, and ongoing training in the Boston, MA area.
Customer Service Order Specialist managing customer orders with attention to detail for Knauf Group. Collaborating with teams to ensure order fulfillment and customer satisfaction in Romania.
Customer Service Representative ensuring exceptional support via multiple channels for Vintage Cash Cow's European operations. Handling inquiries and complaints to enhance customer experience.
Customer Service Representative for Arcavindi managing inquiries across multiple channels in Europe. Engaging with customers to build trust and enhance their shopping experience.
Customer Experience Manager overseeing installation processes for energy solutions at Enpal. Interfacing with customers to ensure successful onboarding and satisfaction throughout the project lifecycle.