Senior Product Life Cycle Support Engineer at GE Vernova driving engineering initiatives and managing product - focused programs. Engaging with cross - functional teams to improve effectiveness and coordination in engineering functions.
About the role
- The Associate Production Support Analyst at Endpoint provides remote technical support for IRT systems, ensuring efficient customer service and troubleshooting for users in India.
Responsibilities
- Provide excellent customer service to end users of endpoint IRT systems
- Respond to all incoming queries (phone/email) in a timely fashion, ensuring that all requests are addressed
- Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources
- Document all incoming queries in endpoint’s ticketing system
- Escalate to internal teams when issues cannot be resolved within the support team
- Reviews data change requests for clarity, completeness and impact
- Collaborates with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request
- Executes SQL Data Scripts to view project data
- Participates in conference calls and/or meetings with internal teams
- Organize own workspace and deadlines to ensure timely completion of tasks
- This position will require weekend and holiday coverage
- Perform other duties as required
Requirements
- 1-2+ years’ experience in a user-facing role, with an emphasis on providing troubleshooting assistance and technical support via the phone &
- Ideal candidates should be adept communicators, able to provide guidance to non-technical users and ask questions that accurately and efficiently determine the customer’s
- A proven ability to understand technical concepts and learn very quickly, including experience with SQL
- Some experience in the life science industry preferred
- High-level of attention to detail with excellent organizational skills and ability to multi-task
- Strong interpersonal skills with the ability to work effectively with a wide variety of
- Previous experience working in a fast-paced, support-oriented environment
- Prior experience working with voice (IVR) web (IWR) and mobile (IMR) platforms is
- Ability to troubleshoot to determine the source of a customer issue using provided reference sources, data and other tools
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Product Life Cycle Support Engineer at GE Vernova improving engineering function effectiveness through cross - functional programs. Utilizing technical and analytical skills to improve product - focused initiatives while collaborating with various stakeholders.
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