Customer Support Specialist handling complex banking product inquiries and issues. Engaging with clients while ensuring service desk quality in a hybrid work setup.
About the role
- Inside Sales Representative managing B2B customer interactions and lead qualification for energy solutions startup. Engaging with clients to drive successful projects and reduce energy costs.
Responsibilities
- Telephone contact with inbound leads, existing contacts and defined target companies
- Follow-up on inquiries, event contacts, campaign leads and reactivated contacts
- Independently perform initial qualification of companies according to defined criteria
- Schedule and prepare qualified meetings for our Account Executives
- Structured documentation of all conversations and activities in the CRM system
- Systematic processing of lead lists and campaigns
- Close coordination with Sales and Marketing to continuously improve lead quality
- Provide feedback on objections, market insights and conversation outcomes
Requirements
- Several years of experience in sales, customer service, call center or B2B customer contact is an advantage
- Confident phone manner and enjoyment in addressing decision-makers
- Structured, reliable and independent way of working
- Proficiency with CRM systems, ideally HubSpot
- High level of commitment and strong communication skills
- Interest in technically complex or consultative B2B solutions
- Basic understanding of energy, infrastructure or industrial contexts is a plus
- Fluent in German and English, both written and spoken
Benefits
- High impact & responsibility – You lay the foundation for real energy projects and actively shape our growth
- Modern sales stack – CRM, Sales Navigator and structured outreach processes support you
- Flexible working – Hybrid model with an office in the heart of Munich. We welcome you being on-site most of the time (approx. 4 days/week). Remote work is possible but rather the exception (max. 2 days/week)
- Development opportunities – Career paths towards Account Executive or Key Account Manager
- Attractive compensation package – Base salary plus bonus and equity options that grow with the startup
- Startup culture with values – Open communication, Wellpass fitness benefits and a strong team spirit
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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