Customer Support Specialist handling complex banking product inquiries and issues. Engaging with clients while ensuring service desk quality in a hybrid work setup.
About the role
- PS Sales Consultant for Kong working on building a pipeline of services opportunities in the U.K. Requires 5+ years experience in professional services organization selling technology solutions.
Responsibilities
- Consistently work on building a pipeline of services opportunities by partnering with regional sales leadership, account managers, and solution architects.
- Manage multiple opportunities through sequential stages of the sales process.
- Lead the services sales process to understand the customer’s business and technical objectives and solution requirements to position and attach the appropriate services.
- Provide guidance to Account Executives and Solution Engineers on the proper services to be positioned to prospective and existing customers.
- Earn trusted advisor status by engaging directly with prospective and existing customers to recommend the appropriate services that will deliver value and help customers achieve their objectives.
- Lead the entire professional services sales process, including discovery, design of preliminary solution architecture, writing of Statements of Work (SOW) and/or positioning the appropriate service package offerings.
- Maintain an accurate forecast of services opportunities and actively participate in regional forecast meetings.
- Develop and maintain a collection of professional services, service packages, and data sheets, presentations, solution briefs, and SOW templates to support sales activities.
Requirements
- 5+ years working within a professional services organization, focused on the selling of technology solutions and consulting services for customers.
- Experience conducting requirements & scope assessment workshops with prospective and existing customers.
- Experience positioning outcome-based services aligned to customer business and technical objectives.
- Experience creating and selling packaged professional services offerings.
- Ability to articulate and position the value proposition of professional services offerings.
- Excellent interpersonal skills, with the ability to persuade others through exceptional verbal and written communication.
- Experience engaging with senior business leaders and delivering customer facing presentations.
- Ability to develop and articulate business cases / ROI studies (internal and external).
- BS in Computer Science / B.A. or equivalent technical sales experience.
Benefits
- Travel as needed, up to 30% of the time.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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