Account Executive accelerating revenue growth and expanding customer base for Chord's commerce data platform. Owning full sales cycle and collaborating with multiple teams in a hybrid environment.
About the role
- Technical Account Director expertly guiding clients' success with Vista's cinema software and leading teams on best practices. Collaboration across functions to ensure strategic customer satisfaction and project success.
Responsibilities
- Understand clients’ business models and manage strategic customers, projects, and escalations.
- Collaborate with client success to manage feature requests, analyze trends, prioritize with product and engineering, and guide delivery messaging.
- Serve as subject matter expert for Vista cinema and Movio products; guide teams and clients on best practices, configurations, and implementation; coach Account Managers.
- Act as escalation point for complex or strategic issues to ensure customer satisfaction.
- Work with sales, product, support, and engineering teams on product enhancements and solutions; participate in cross-regional and departmental initiatives.
- Stay informed on industry trends and emerging customer needs to inform product strategy and improvements.
- Address complex queries from internal stakeholders and support Vista Group’s learning and enablement efforts.dge transfer to other departments.
Requirements
- Minimum 5 years experience with Vista Cinema suite and/or Veezi & Movio products in implementation, configuration, scoping, and support.
- Proven ability to manage client expectations and ensure high customer satisfaction.
- Strong technical skills with the ability to explain complex information to non-technical stakeholders.
- Excellent relationship building, negotiation, and conflict resolution skills.
- BSc in IT, Computer Science or equivalent is a plus.
- Attention to detail and excellent written communication.
- Strong problem-solving abilities.
- You are a strong team player who builds trust through genuine care and contribution.
- You communicate openly and constructively to build trust.
- You challenge the status quo to continuously improve and create value.
- You take intelligent risks and prioritize what matters most to Vista Group.
- You believe in cinema's magic and understand the broader business to contribute effectively.
- As a leader, you foster a values-based environment that motivates and inspires others.
- You drive business success through strategic change while preserving Vista Group's culture.
Benefits
- You will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.
- Being part of a passionate team that values innovation and collaboration
- Work on products that make a real impact in the entertainment industry
- Enjoy a supportive environment that encourages growth and learning
- Outstanding flexibility to support a healthy work-life balance
- Hybrid working (home and office-based split)
- Medical and Life insurance
- Volunteer day, enhanced paid parental leave and wellness benefits
- Fun team events including the Vista Innovation Cup
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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