Manager of Network Operations at Transport for NSW, improving rail operations and customer experience. Leading strategic initiatives in rail network control systems for operational excellence.
About the role
- Specialist I TIS Network Operations leveraging deep Cisco network experience in design and optimization. Delivering advanced technical support for enterprise-scale networks with a focus on reliability, performance, and security.
Responsibilities
- Deliver advanced technical support for network operations, including 24/7 on-call support for critical network issues
- Lead the design, deployment, and optimization of enterprise-scale Cisco LAN, WAN, and Wi-Fi infrastructures
- Develop comprehensive network solutions to meet business requirements, ensuring high availability, security, and scalability
- Conduct thorough testing and validation of new network technology to guarantee performance and reliability
- Integrate new technologies into existing network architectures, ensuring seamless connectivity and performance enhancements
- Mentor junior network engineers, fostering a culture of continuous learning and improvement, and provide technical guidance on network initiatives and tasks
- Participate in incident review and RCA sessions, and present network changes at CAB and TAB meetings
- Provide support for business projects including Mergers & Acquisitions involving requirement gathering and review and translating requirements into technical network architecture
- Develop and maintain detailed network documentation, including design blueprints, configuration guides, and operational procedures
- Identify and document network risks, collaborate with risk assessment teams, and implement remediation plans
- Manage vendor relationships, including negotiating contracts, and ensuring SLA compliance
- Proactively identify and implement cost-saving measures within the network infrastructure.
Requirements
- Bachelor's degree in computer science, networking, or a related field, or equivalent experience
- Minimum 6 years of demonstrable experience in designing, building, deploying, testing, and supporting enterprise large-scale Cisco LAN/WAN/Wi-Fi infrastructure
- Proven track record of managing complex network projects from start to finish
- Excellent problem-solving skills and the ability to troubleshoot complex network issues
- Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders
- Experience with service ticketing systems (e.g., ServiceNow) and adherence to ITIL processes
- Cisco Networking: Expert-level knowledge and hands-on experience with Cisco networking technologies, including routers, switches, firewalls, and wireless access points
- Advanced Network Protocols: Proficiency in advanced network protocols such as BGP, OSPF, EIGRP, MPLS, VxLAN, Multi-chassis EtherChannel, VPC, VSS, etc.
- Wireless Networks: Extensive experience in designing and managing Cisco wireless networks, ensuring reliable and secure Wi-Fi connectivity
- Data Center Networking: In-depth understanding of data center network architecture and technologies
- Network Security: Strong knowledge of network security principles and best practices, including the implementation of Cisco ISE, Radius, and TACACs systems
- Scripting and Automation: Proficiency in scripting languages such as Python, Bash, or PowerShell for network automation and system integration
- Infrastructure Management and Monitoring Tools: Experience with network monitoring and management tools such as SolarWinds, Netbox, Splunk, and Cisco Prime.
Benefits
- PPO & HSO plans (only HSA if participate in the HSO)
- 4 SDO days
- 2 floating holidays (non-union working more than 16 hours)
- Family Illness days
- 401k match 6% match
- Cash Balance Pension plan, Enbridge makes the contributions (not vested until after 3 years)
- The plan is fully paid for by Enbridge, no employee contributions
- Pay credits are between 4% and 11% of eligible earnings, based on age and service
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