Operations Center Manager leading the command center team at IT company ensuring high availability of critical IT infrastructure. Requires extensive experience in process - driven IT operations.
About the role
- NOC Manager overseeing 24x7 operations of Network Operations Center for Managed Services clients. Leading NOC team and ensuring system stability, availability, and performance.
Responsibilities
- Oversee the 24x7 operations of the Network Operations Center
- Ensure stability, availability, and performance of our Managed Services client network infrastructure, servers and critical IT systems
- Lead a team of NOC administrators and engineers
- Manage incident response and resolution
- Optimize monitoring tools
- Maintain high service levels for internal and external clients
- Report to the Sr. Director, Managed Solutions
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field **OR** 3+ years of engineering experience in network engineering, systems administration or Azure cloud computing
- 5+ years of NOC management experience in a medium-to-large 24x7 multi-client environment
- Certifications on three of the following IT platforms are required:
- Network+
- CCNA/CCNP
- Palo Alto Networks Certified Network Security Engineer
- Azure Administrative Associate
- Azure Solutions Architect Expert
- Microsoft Certified Solutions Associate
- Messaging Administrator Associate
- VMware Certified Associate
- VVF-VmWare vSphere Foundation
- ITIL v4 Foundation certification Required
- Strong understanding of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF).
- Experience with network monitoring tools (e.g., Logic Monitor, Elastic, Nagios).
- Familiarity in troubleshooting Linux and Windows environments.
- Experience with cloud platforms (Azure, AWS, GCP).
- · Familiarity with Citrix environment, including Citrix Virtual Apps and Desktops.
- Proficiency in incident management workflows, ITIL practices and ITSM platforms (e.g. ServiceNow).
- Excellent leadership, communication and problem-solving abilities.
- Strong organizational and documentation skills.
- Commitment to continuous improvement and service excellence.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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