Operations Center Manager leading the command center team at IT company ensuring high availability of critical IT infrastructure. Requires extensive experience in process - driven IT operations.
About the role
- Senior Director managing operational compliance and governance in network policy operations. Collaborating with various teams to ensure controlled, auditable management processes and leadership reporting.
Responsibilities
- Establish and maintain operational compliance with internal governance, risk and control frameworks including policies, standards, procedures and documented controls related to Network Policy activities, translating governance and risk requirements into practical, embedded operational processes
- Monitor control effectiveness and drive remediation of identified gaps or weaknesses
- Serve as the primary operational liaison for compliance, risk and internal audit stakeholders and ensure timely, accurate and well-governed responses to audit findings and information requests
- Coordinate audit planning and execution, issue management and remediation tracking across Network Policy operations
- Promote a strong culture of accountability, documentation, compliance and continuous improvement in control execution
- Lead the design and delivery of operational reporting and management information for leadership, risk committees and governance forums
- Drive automation of reporting, evidence collection and control processes, reducing manual effort and operational risk
- Ensure published network policies and related program materials are refreshed, accurate, current, version-controlled and aligned with approved governance processes, supporting the evolution of modern policy and publication platforms to improve efficiency, accessibility and usability
- Build and lead high-performing teams across Network Policy operations, reporting, publication and controls functions
- Champion the use of technology (including AI-enabled tools where appropriate) to improve policy and publication quality, consistency and operational efficiency, while retaining clear human accountability
Requirements
- Bachelors Degree
- At least 6 years of experience in payments operations, network operations or financial services operations within a regulated environment
- At least 6 years of experience partnering with audit, risk and compliance functions as well as external stakeholders
- Prior experience in payments network rules, operating regulations or scheme governance, including multi-party contractual frameworks, preferably working at or closely with card networks, real-time payments networks, clearing and settlement systems or large-scale platforms
- Experience leading data automation, reporting platforms or operational tooling initiatives
- Familiarity with regulatory expectations affecting payments networks
- Experience overseeing policy, governance or operational functions.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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