Operations Center Manager leading the command center team at IT company ensuring high availability of critical IT infrastructure. Requires extensive experience in process - driven IT operations.
About the role
- Tier II NOC Engineers providing technical support and troubleshooting for customers' network concerns at Comcast. Handling escalations, configurations, and ensuring network performance.
Responsibilities
- Troubleshoot escalated issues with external customers and network/telecom providers.
- Provide excellent customer service when working with customers either internal or external.
- Manage escalations effectively.
- Ability to work with internal and external customers including vendors and partners to drive issues to resolution.
- Able to utilize existing tools and platforms to proactively identify and resolve problems with systems, applications, and networks.
- Configure routers, firewalls, switches, AP’s and NIDs using standard and non-standard templates.
- Perform circuit, router, switch, AP and firewall managed service requests for new and existing customers.
- Perform maintenance and grooms of MPLS, VPN and SDWAN Underlay Transports.
Requirements
- Bachelor's Degree in computer science or related field.
- Minimum seven (7) years’ experience working in LAN/WAN implementation or support role.
- Very strong hands-on experience with Alcatel (Nokia) ESP, Cisco routers and switches, Fortinet firewalls, Overture and Adva NIDs.
- Extensive experience in configuring, implementing, and maintaining a high availability network environment.
- CCNP/CCSP level equivalent experience is a must.
- Knowledge of advanced level TCP/IP and UDP.
- Advanced knowledge of routing protocols such as BGP, IBGP, and OSPF.
- Strong working knowledge of NAT, VRRP/HSRP, session-based firewalls, QOS, Layer 2 VPLS and MPLS network principles.
- Robust knowledge of LAN/WAN technologies and topologies.
Benefits
- array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Director managing operational compliance and governance in network policy operations. Collaborating with various teams to ensure controlled, auditable management processes and leadership reporting.
Network Operations Specialist responsible for monitoring and maintaining Claro's Telecommunications network. Implementing work orders and ensuring continuity and quality of service across the network.
NOC Manager overseeing 24x7 operations of Network Operations Center for Managed Services clients. Leading NOC team and ensuring system stability, availability, and performance.
Network Operations Subject Matter Expert supporting NASA's Network and Telecommunications organizations with focus on Cybersecurity improvements. Utilize deep technical expertise in network engineering and problem solving skills.
NOC Engineer I maintaining IT network infrastructure for Dexcom. Handling incidents escalated from NOC Analysts and participating in process improvements.
Network Operations - Tools Engineer designing and integrating monitoring solutions for enterprise applications. Collaborating with IT teams to ensure optimal system performance and readiness.
Network Operations Consultant responsible for maintenance and operation of mobile and fixed networks. Lead support efforts for Tier 2 and 3 issues and team training.
undefined
Core Network Operations Professional managing maintenance and operations in mobile Packet Core systems. Specializing in EPC, vEPC, 5GC, and DNS technology.