Operations Center Manager leading the command center team at IT company ensuring high availability of critical IT infrastructure. Requires extensive experience in process - driven IT operations.
About the role
- Network Operations Specialist responsible for monitoring and maintaining Claro's Telecommunications network. Implementing work orders and ensuring continuity and quality of service across the network.
Responsibilities
- Operate, maintain, check, provision, and monitor locally, equipment, systems, facilities, and networks of Claro's Telecommunications Network
- Implement work orders for the commissioning of infrastructure, facility upgrades, and connectivity for Claro Enterprise Solutions’ Telecommunications Network
- Execute the work orders for the provision of services to Carriers and customers of Claro Enterprise Solutions’ Telecommunications Network
- Perform the activities necessary to restore the continuity and quality of service
- Plan and follow up on detailed preventive and corrective maintenance programs to ensure the service meets the quality parameters required
Requirements
- Associate's Degree in Computer Science, Network Operations, Information Technology, or related discipline (required)
- 4-6 years + 5 years' experience in telecommunications network maintenance or a similar role (required)
- Ability to manage priorities and meet deadlines
- Ability to work independently and be a team player
- Excellent customer service skills
- Knowledge of network, system, and application security
- Advanced understanding of the application of wireline copper and fiber network technology
- Bilingual (English and Spanish)
Benefits
- Medical, Dental, Vision
- 16 Holidays
- 15 days PTO
- 7 sick days
- 401k with a match
- Tuition reimbursement
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