Customer Support Advisor handling customer inquiries across channels and guiding them through the eCommerce platform. A key role in customer relationship management at TVH, based in Estonia.
About the role
- HR Operations Support Specialist supporting HR administrative processes for NI employees globally. Handling employee inquiries and managing lifecycle changes in HR operations.
Responsibilities
- Serve as the first point of contact towards employees and managers in case of any general HR queries or requests.
- Administration of employee's life-cycle changes (eg: onboarding, termination, data management in all systems, prepare and file relevant documentations, communication with stakeholders etc.).
- Assist with benefits administration, time and attendance and leave management
- Support payroll processing.
- Build and sustain strong partnerships with internal and external stakeholders and vendors.
- Support on employment verifications and all kinds of employment letter (eg: employment certificate, visa letter, employment reference letter etc).
- Creating various employment/employee data reports.
- Liaising with other functional teams (eg: payroll, finance, legal, HR/TA business partners etc.) as and when necessary to solve different employee cases.
- Participation in continuous improvement projects to improvise existing HR processes.
Requirements
- At least a Bachelor’s degree or equivalent.
- Strong communication skills (both verbal and written)
- Full professional proficiency in English, any additional European language skill is preferred, but not required
- Proficient user of Microsoft Office applications, especially Microsoft Word and Excel.
- Quick learner, proactive and high attention to details.
- Good time-management and organization skills.
- Ability to multi-task and work under high pressure.
- Team player but also able to work independently.
- Growth mindset, openness to learn new things and continuously seek for improvements.
- Prior work experience in HR is an added advantage.
- Knowledge in ticketing systems is an added advantage.
Benefits
- Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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