Senior Enterprise IT Sales Account Manager managing enterprise - level customers in Cyber Security, Cloud, and Infrastructure services. Supporting high - value IT projects in a trusted advisor role.
About the role
- Account Management Lead at Emerald Group managing journal portfolios with oversight of editorial and production workflows while providing people leadership and supporting data-driven decisions.
Responsibilities
- Manage a complex portfolio of journals, owning the scheduling, tracking and overall progression from submission through to publication, while maintaining strong commissioning and indexing guidance for Editors.
- Build and sustain effective relationships with stakeholders, including Editors, internal departments, and cross‑functional teams, to ensure smooth portfolio management and collaborative decision‑making.
- Oversee workflows and support team members, balancing the needs of Editors and direct reports while understanding the challenges of journal commissioning and production.
- Provide people leadership as a senior manager, including direct personnel management, mentoring, and supporting the professional growth of team members.
- Use data to inform decisions, including tracking customer invoicing and escalating financial insights to support strategic prioritisation and development.
- Champion customer needs, ensuring seamless collaboration across Emerald’s systems and processes.
- Utilise key platforms, including ScholarOne and Emerald Submit, to manage and optimise operational efficiency.
- Support the onboarding of new business, contributing to the successful integration of new journals and partners.
Requirements
- Experienced in journal portfolio management within academic publishing.
- Understanding of content submission systems and workflows and supporting programmes.
- Strong communication and stakeholder engagement skills.
- A collaborative, inclusive approach to problem-solving.
- Experience of journal project management, in academic publishing.
- Experience of working across multiple, interdependent systems.
- Understanding of the content management and submission systems landscape.
- Experience of working cross-functionally across multiple departments.
Benefits
- 38 days annual leave (inclusive of bank holidays)
- Remote flexible working
- Discretionary performance bonus
- 6% pension contribution (raising to 7% if you choose to increase your contribution above 2%)
- Various benefits aimed at supporting your wellbeing and work-life balance such as a working from home allowance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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