Hybrid Account Management Lead

at Emerald Publishing

• Job title: Account Management Lead
• Job type: Full Time
• Experience level: Senior
• Salary: £45,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Leeds, United Kingdom

About the role

• Account Management Lead at Emerald Group managing journal portfolios with oversight of editorial and production workflows while providing people leadership and supporting data-driven decisions.

Responsibilities

• Manage a complex portfolio of journals, owning the scheduling, tracking and overall progression from submission through to publication, while maintaining strong commissioning and indexing guidance for Editors.
• Build and sustain effective relationships with stakeholders, including Editors, internal departments, and cross‑functional teams, to ensure smooth portfolio management and collaborative decision‑making.
• Oversee workflows and support team members, balancing the needs of Editors and direct reports while understanding the challenges of journal commissioning and production.
• Provide people leadership as a senior manager, including direct personnel management, mentoring, and supporting the professional growth of team members.
• Use data to inform decisions, including tracking customer invoicing and escalating financial insights to support strategic prioritisation and development.
• Champion customer needs, ensuring seamless collaboration across Emerald’s systems and processes.
• Utilise key platforms, including ScholarOne and Emerald Submit, to manage and optimise operational efficiency.
• Support the onboarding of new business, contributing to the successful integration of new journals and partners.

Requirements

• Experienced in journal portfolio management within academic publishing.
• Understanding of content submission systems and workflows and supporting programmes.
• Strong communication and stakeholder engagement skills.
• A collaborative, inclusive approach to problem-solving.
• Experience of journal project management, in academic publishing.
• Experience of working across multiple, interdependent systems.
• Understanding of the content management and submission systems landscape.
• Experience of working cross-functionally across multiple departments.

Benefits

• 38 days annual leave (inclusive of bank holidays)
• Remote flexible working
• Discretionary performance bonus
• 6% pension contribution (raising to 7% if you choose to increase your contribution above 2%)
• Various benefits aimed at supporting your wellbeing and work-life balance such as a working from home allowance