Partnership Director acquiring and managing partnerships with world - class digital agencies and consultancies. Fostering success in the Insider One Partner Network from the Madrid office.
About the role
- Account Manager at Infobip responsible for growing, retaining, and ensuring success of Tier 1 customers. Focusing on customer advocacy and internal coordination for performance metrics and optimal satisfaction.
Responsibilities
- Own relationships with Tier 1 customers, driving satisfaction, retention, and growth
- Deliver on key business metrics such as Gross Profit, Margin %, NRR, and upsell performance
- Act as the main customer advocate, coordinating internal teams to meet business and technical expectations
- Identify growth opportunities through product adoption, cross-sell, and upsell initiatives
- Forecast customer traffic and proactively manage risks related to revenue, margin, and collections
- Support account setup and ongoing optimization in collaboration with Platform Operations and CPaaS teams
- Work closely with Customer Success on SaaS-related opportunities and expansion
- Maintain accurate account activity and opportunity tracking in Salesforce
Requirements
- Proven experience managing and growing mid-market or enterprise customers
- Strong commercial mindset with clear ownership of revenue, margin, and retention metrics
- Ability to navigate complex customer organizations and coordinate multiple internal stakeholders
- Solid understanding of CPaaS, SaaS, or technology-driven solutions
- Strategic, data-driven, and comfortable forecasting and performance analysis
- Confident communicator and relationship builder at multiple seniority levels.
Benefits
- Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
- Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
- ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
- Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
- Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
- Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
- International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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