Account Manager fostering strong client relationships and resolving issues at GXO. Responsible for handling domestic and international customer interactions and continuously improving quality systems.
Responsibilities
Handle relationships with domestic and international customers
Receive and track customer issues and complaints; resolve issues and communicate results and findings where appropriate
Research and answer questions; resolve issues that come from any of the internal or external cross-functional teams
Escalate issues in a timely manner to both executive leadership and customers when encountering roadblocks
Audit QMS documents
Participate in managing quality systems and continuously improving processes within the facility
Contribute to quarterly business reviews and presentations
Requirements
Bachelor’s degree
1 year of experience as a commodity buyer
Experience with Microsoft Office, including intermediate to advanced Excel skills
To meet government and federal law program requirements which requires U.S. citizen status
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