Junior Customer Experience Specialist improving customer satisfaction by optimizing service solutions. Role involves training, communication strategies, and customer research for Fortum's energy services.
About the role
- Customer Service Representative handling inquiries and providing solutions for gut health startup. Engaging with customers via multiple channels and improving processes in customer success.
Responsibilities
- Assist our customers by phone, email, chat, and other channels with their questions and concerns
- Provide tailored solutions and maintain an empathetic, attentive approach
- Improve our processes and guidelines
- Analyze the needs and problems of our target audience
- Engage with our community on Instagram
- Coordinate and communicate with partners, content creators, affiliates, and more
- Your insights across different company areas and varied responsibilities will give both you and the team the opportunity to further develop your strengths and interests
Requirements
- Native-level German
- Affinity for gut health
- Relevant professional experience
- Work experience in the healthcare sector and/or in a startup is a plus
- Available for at least 30 hours per week
- Ideally: expertise in digestive disorders, nutrition, health, medicine, dietary supplements, etc.
- High level of commitment, willingness to go the extra mile, and results-oriented work style
- Motivated to contribute your own ideas and implement them independently
Benefits
- Strong purpose: We solve real problems (gut issues) and have already demonstrably helped many customers
- Rapid development opportunities and a steep learning curve
- Flat hierarchies and fast decision-making
- Weekly feedback and coaching
- Positive atmosphere and motivated colleagues
- Team events
- Dog-friendly office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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