Program Manager overseeing complex projects and initiatives within OhioHealth's Enterprise PMO. Ensuring stakeholder communication and effective project execution in a healthcare setting.
About the role
- Program Manager overseeing healthcare software programs for ELLKAY. Responsible for planning, executing, and delivering projects that meet business objectives.
Responsibilities
- Manage the end-to-end delivery of healthcare software programs related to hospital ancillary workflows (LIS, RIS, etc.)
- Define program scope, objectives, timelines, and deliverables in alignment with client goals and organizational strategy.
- Coordinate across product, engineering, quality assurance, and client implementation teams to ensure successful deployment and adoption.
- Identify risks, dependencies, and mitigation plans to ensure timely and high-quality delivery.
- Serve as the subject matter expert on hospital ancillary service workflows — including specimen processing, imaging orders/results, medication management, and billing interfaces.
- Translate clinical and operational requirements into actionable software requirements for the development team.
- Advise on best practices for interoperability and data exchange between ancillary systems and enterprise EHR platforms (Epic, Cerner, Meditech, etc.).
- Ensure that software solutions align with hospital regulatory, compliance, and patient safety standards (HIPAA, CLIA, Joint Commission, etc.).
- Act as the primary liaison between hospital stakeholders and internal development teams.
- Facilitate client workshops and workflow assessments to gather business and functional requirements.
- Communicate program updates, risks, and milestones to internal leadership and external clients.
- Support client onboarding, training, and adoption strategies for new or updated solutions.
- Drive continuous improvement in software delivery processes using Lean, Agile, or hybrid methodologies.
- Monitor and analyze key program metrics (performance, adoption, issue resolution, ROI) to identify enhancement opportunities.
- Partner with product management to prioritize roadmap items informed by user feedback and workflow outcomes.
Requirements
- Bachelor's degree required or 5-7 years related experience in Healthcare Project / Program Management
- 5+ years of experience managing healthcare software programs / projects, ideally in a product or implementation setting
- Strong familiarity with hospital workflows in ancillary departments, such as laboratory, imaging, pharmacy, etc.
- Experience working with or integrating with major EHR systems (Epic, Cerner, Meditech, etc)
- Deep understanding of hospital operational processes and data flows across ancillary services
- Project Management Professional (PMP) preferred
- Six Sigma Green or Black Belt experience preferred
- Knowledge of Healthcare IT systems: Knowledge of systems like Electronic Health Records and standard integration options
- Proficiency in both Hybrid and Predictive project management methodologies is expected
- Experience with project management tools such as JIRA, SharePoint, Office 365, and Asana preferred
- Skills in data analysis, interpretation, and reporting are necessary to drive process improvements
Benefits
- Medical, Dental, and Vision benefits
- Employer-paid Life and LTD
- 401k w/ matching – once eligibility is met
- Work/life balance
- Paid Volunteer Program
- Flexible working hours
- Generous FTO
- Remote work options
- Employee Discounts
- Parental Leave
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