Hybrid Program Manager

at ELLKAY

• Job title: Program Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $100,000 - $120,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Elmwood Park, United States

About the role

• Program Manager overseeing healthcare software programs for ELLKAY. Responsible for planning, executing, and delivering projects that meet business objectives.

Responsibilities

• Manage the end-to-end delivery of healthcare software programs related to hospital ancillary workflows (LIS, RIS, etc.)
• Define program scope, objectives, timelines, and deliverables in alignment with client goals and organizational strategy.
• Coordinate across product, engineering, quality assurance, and client implementation teams to ensure successful deployment and adoption.
• Identify risks, dependencies, and mitigation plans to ensure timely and high-quality delivery.
• Serve as the subject matter expert on hospital ancillary service workflows — including specimen processing, imaging orders/results, medication management, and billing interfaces.
• Translate clinical and operational requirements into actionable software requirements for the development team.
• Advise on best practices for interoperability and data exchange between ancillary systems and enterprise EHR platforms (Epic, Cerner, Meditech, etc.).
• Ensure that software solutions align with hospital regulatory, compliance, and patient safety standards (HIPAA, CLIA, Joint Commission, etc.).
• Act as the primary liaison between hospital stakeholders and internal development teams.
• Facilitate client workshops and workflow assessments to gather business and functional requirements.
• Communicate program updates, risks, and milestones to internal leadership and external clients.
• Support client onboarding, training, and adoption strategies for new or updated solutions.
• Drive continuous improvement in software delivery processes using Lean, Agile, or hybrid methodologies.
• Monitor and analyze key program metrics (performance, adoption, issue resolution, ROI) to identify enhancement opportunities.
• Partner with product management to prioritize roadmap items informed by user feedback and workflow outcomes.

Requirements

• Bachelor's degree required or 5-7 years related experience in Healthcare Project / Program Management
• 5+ years of experience managing healthcare software programs / projects, ideally in a product or implementation setting
• Strong familiarity with hospital workflows in ancillary departments, such as laboratory, imaging, pharmacy, etc.
• Experience working with or integrating with major EHR systems (Epic, Cerner, Meditech, etc)
• Deep understanding of hospital operational processes and data flows across ancillary services
• Project Management Professional (PMP) preferred
• Six Sigma Green or Black Belt experience preferred
• Knowledge of Healthcare IT systems: Knowledge of systems like Electronic Health Records and standard integration options
• Proficiency in both Hybrid and Predictive project management methodologies is expected
• Experience with project management tools such as JIRA, SharePoint, Office 365, and Asana preferred
• Skills in data analysis, interpretation, and reporting are necessary to drive process improvements

Benefits

• Medical, Dental, and Vision benefits
• Employer-paid Life and LTD
• 401k w/ matching – once eligibility is met
• Work/life balance
• Paid Volunteer Program
• Flexible working hours
• Generous FTO
• Remote work options
• Employee Discounts
• Parental Leave