Hybrid Digital Marketing Account Manager

at Elite Digital

• Job title: Digital Marketing Account Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$60,000 - CA$75,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Account Manager responsible for developing and managing client relationships in the digital marketing sector. Overseeing project delivery and collaborating with internal teams for successful client solutions.

Responsibilities

• Communicate regularly with clients, as the day-to-day point of contact for all client account management matters for assigned accounts.
• Build and maintain strong, long lasting client relationships through proactive communication and trusted partnership.
• Monitor and communicate daily, monthly, and quarterly changes in project scope throughout the lifecycle of client work, ensuring alignment across internal teams and stakeholders.
• Track, forecast, and prepare regular reports on account status, project performance, key deliverables, budgets, and account metrics, communicating updates to both internal and external stakeholders.
• Work closely with Project Managers and cross-functional internal teams to ensure timely and successful delivery of marketing solutions according to client needs and objectives.
• Lead small to mid-level digital projects such as emails, digital ads, social media campaigns, and simple websites.
• Assist senior account team on mid-level to large scale projects, including integrated digital campaigns, websites, digital advertising, and print materials.
• Support campaign-related communications, including responding to customer, consumer, or stakeholder inquiries in a timely and professional manner.
• Collaborate with internal teams to ensure key campaign processes, such as fulfillment, verification, and post-campaign follow-up, are executed smoothly, on schedule, and within budget.
• Assist in coordinating cross-functional workflows by setting up and monitoring tasks for creative, development, and analytics teams in support of integrated marketing initiatives.
• Help create and deliver marketing strategy documentation and support the development of proposals and RFP responses for existing and prospective clients.

Requirements

• Proven work experience in Digital Marketing and/or Marketing, as an Account Manager, Key Account Manager, Sales Account Manager or relevant role.
• Must have at least 2-3 years of experience in a Customer Service position.
• Must have at least 2-3 years of experience in Digital Marketing, Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, Strategic Planning. Pharma/Healthcare experience is an asset.
• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including executive.
• Must have at least 2 years of experience working in an Agency setting.
• Prior experience delivering client-focused solutions to customer needs.
• Must have strong time management, organizational and analytical skills.
• Ability to foresee risks and generate mitigation plans with the appropriate stakeholders.
• Must have strong communication skills (written and verbal).
• Ability to work in a multi-functional team environment with rapidly changing priorities.
• Familiarity with project management tools such as Clickup, Harvest and Slack.
• Proven focus on attention to detail.
• Develop an understanding of industry-specific client requirements, including compliance, regulatory standards, and internal approval processes that may apply to certain accounts or campaign types.
• Manage content submission and review workflows, coordinating materials through client review systems and any external regulatory or governing bodies when required.
• Demonstrate openness to learning and working with emerging technologies, including AI tools and AI agents, to support workflow efficiency, campaign execution, and client service; prior experience with AI is considered an asset.
• Demonstrate flexibility in supporting a variety of client accounts, including promotional, engagement-based, and regulated marketing programs, as needed.

Benefits

• Hybrid Work Model: Primarily remote with in-office days once a week.
• Fun Office Environment: Our workspace is designed for enjoyment and collaboration, featuring games like pool, table tennis, and foosball. Relax or brainstorm in themed meeting spaces, including a grassy park area with hammocks, creating a comfortable and enjoyable atmosphere to enhance creativity and productivity.
• Comprehensive Health & Wellness Plan: Includes a Health Spend Account, Employee Assistance Program, and Travel Insurance.
• Flexible Health Day Policy: Prioritizing your physical and mental health wellness.
• Home Office Subsidy: Financial support to enhance your remote work setup.
• Flexible Hours: Designed to enhance work-life balance, acknowledging the importance of how personal satisfaction enhances overall job fulfillment.
• Monthly Catered Lunches: Enjoy company-wide gatherings with lunch provided.
• Holiday Time Off: Over and above paid vacation, Elite sponsors time off over the winter holidays to relax and recharge.
• Social Events: Engage in both virtual and in-person company events to stay connected.