Digital Marketing Executive working with eCommerce team to manage and optimize digital channels. Driving performance and delivering key trading activities for White Stuff's online presence.
About the role
- CRM Associate supporting customer relationship management and executing email and SMS campaigns for 1-800 Contacts. Analyzing engagement metrics to improve retention and drive customer growth.
Responsibilities
- Assist in building, scheduling, and launching cross-channel journeys, including email, SMS, Push, etc.
- Support lifecycle and promotional campaigns (welcome flows, re-engagement, retention, offers, etc.)
- Collaborate cross-functionally with creative, design, technical, and operational teams to prepare campaign assets.
- Proofread and QA campaign content to ensure accuracy, brand consistency, and compliance.
- Improve engagement and retention by using customer behavioral signals like abandon events or prescription upload.
- Data analysis and reporting – prepare basic performance reports to share with the team.
- Stay up to date with email and SMS marketing best practices and trends.
Requirements
- 2+ years of experience in CRM, lifecycle marketing, or email / SMS marketing preferably in an ecommerce, direct-to-consumer business.
- Ability to start ASAP
- Hybrid; ability to work in office 1 day a week in Draper
- Strong analytical skills with the ability to interpret data to inform marketing decisions and generate actionable insights.
- Experience with customer data platforms (CDPs), marketing automation tools (e.g., Iterable, Braze, Klaviyo), and campaign analytics.
- Dedication to creating effective customer-facing communications and experiences including establishing and testing different messaging frameworks to unlock growth.
- Demonstrated success supporting marketing strategy and executing day-to-day work.
- Attention to detail and a strong sense of ownership over quality and accuracy with excellent project management and organizational skills.
- Comfortable working with data and spreadsheets
- Willingness to learn new tools and processes.
Benefits
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym
Job title
Job type
Experience level
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Not specified
Degree requirement
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