Senior Key Account Manager managing client portfolios at International SOS, focusing on service excellence and client retention. Expert in B2B sales and relationship management with a multinational scope.
About the role
- Provider Relationship Account Manager improving provider relationships through administrative communication and issue resolution. Collaborating internally and externally to enhance provider satisfaction and network retention.
Responsibilities
- Develops and maintains positive provider relationships with the provider community
- communicates administrative and programmatic changes
- facilitates education and the resolution of provider issues
- serves as a knowledge and resource expert regarding provider issues impacting provider satisfaction and network retention
- researches, analyzes, and coordinates prompt resolution to complex provider issues and appeals through direct contact with providers and internal matrixed partners
- collaborates within a cohort of internal matrix partners to triage issues and submit work requests
- coordinates Joint Operation Committees of provider groups
- participates in external Provider Townhalls/Seminars and attends State Association conferences
Requirements
- Requires a bachelor’s degree
- minimum of 3 years of customer service experience including 2 years of experience in a healthcare or provider environment
- provider interface experience strongly preferred
- national account knowledge strongly preferred
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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