Customer Experience Agent providing exceptional support to customers via telephone in a dynamic call centre environment. Working collaboratively with a team to enhance service delivery and customer satisfaction.
About the role
- Customer Care Representative II handling inquiries about insurance benefits, claims, and provider contracts. Engaging with customers via phone and email, resolving issues effectively and ensuring positive relations.
Responsibilities
- responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- proficient in all basic customer service areas
- analyzes problems and provides information/solutions
- operates a PC/image station to obtain and extract information
- develops and maintains positive customer relations
- coordinates with various functions within the company
- researches and analyzes data to address operational challenges and customer service issues
- provides external and internal customers with requested information
- receives and places follow-up telephone calls / emails to answer customer questions
Requirements
- Requires a HS diploma or equivalent
- minimum of 1 year of the company's experience in an automated customer service environment
- strong oral, written and interpersonal communication skills
- problem-solving skills
- facilitation skills
- analytical skills
- proficiency in typing with speed and accuracy preferred
- experience working in Behavioral Health or with Employee Assistance Programs (EAP) preferred
- experience in a high-volume, fast-paced inbound call center environment preferred
- experience working within Managed Care preferred
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
- paid time off
- merit increases
- paid holidays
- medical benefits
- dental benefits
- vision benefits
- short and long term disability benefits
- wellness programs
- financial education resources
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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