Customer Support Technology Specialist at GoodRx managing customer support tools and workflows for efficient service delivery. Collaborating with various teams to implement innovative solutions to enhance customer experience.
About the role
- Customer Care Representative providing support for insurance benefits and claims inquiries. Working remotely with flexible hours and training for new associates.
Responsibilities
- Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information and thoroughly documents inquiry outcomes.
Requirements
- Requires a HS diploma or equivalent
- Previous experience in an automated customer service environment
- Familiarity with HIPAA and best practices for protecting member PHI
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working hours
- Incentive and recognition programs
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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