Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
About the role
- Customer Experience Representative handling inbound customer calls related to underwriting and billing issues for AssuranceAmerica. Providing personalized support and problem-solving solutions in a fast-paced environment.
Responsibilities
- Serve as a problem-solver on the front lines
- Responding to inbound customer calls with a focus on identifying root cause of issues
- Analyzing unique situations, and delivering accurate, personalized solutions
- Apply sound judgement and critical thinking when assisting with underwriting activities
- Navigate and leverage the policy management system efficiently
- Collaborate across the team with a solutions-oriented mindset
- Prioritize and organize daily tasks with attention to detail
- Consistently meet or exceed departmental KPIs and performance metrics
- Demonstrate initiative and a growth mindset
Requirements
- Bachelor’s degree preferred
- Associate's degree will be considered
- Bilingual (English-Spanish)
- Creative problem-solving abilities
- Excellent PC skills
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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