Hybrid Customer Care Representative – Bilingual, English/Spanish

at Elevance Health

• Job title: Customer Care Representative – Bilingual, English/Spanish
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Mayaguez, United States

About the role

• Bilingual Customer Care Representative responsible for answering customer inquiries regarding insurance benefits. In a hybrid role, requires working on-site for part of the week in the United States.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.

Requirements

• Requires a HS diploma or equivalent
• Previous experience in an automated customer service environment
• Bilingual (Spanish/English) or multi-language skills
• Must be able to pass a validated language test/assessment

Benefits

• Health insurance
• 401(k) +match
• Paid Time Off
• Paid holidays
• Short and long term disability benefits
• Life insurance
• Wellness programs
• Financial education resources
• Incentive bonus programs