Support Agent responsible for handling customer inquiries in financial services. Focus on delivering excellent service without sales calls through phone and email communication.
About the role
- Bilingual Customer Care Representative responsible for answering customer inquiries regarding insurance benefits. In a hybrid role, requires working on-site for part of the week in the United States.
Responsibilities
- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information.
Requirements
- Requires a HS diploma or equivalent
- Previous experience in an automated customer service environment
- Bilingual (Spanish/English) or multi-language skills
- Must be able to pass a validated language test/assessment
Benefits
- Health insurance
- 401(k) +match
- Paid Time Off
- Paid holidays
- Short and long term disability benefits
- Life insurance
- Wellness programs
- Financial education resources
- Incentive bonus programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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