Platform Support Specialist in Connect Platform team at CFC, enhancing digital broker experience through proactive engagement.
About the role
- Manager overseeing customer care operations at Elevance Health, responsible for staff oversight, policy establishment, and benefit program administration.
Responsibilities
- Provides oversight for customer service staff
- Establishes departmental policies and procedures
- Directs implementation and administration of benefit programs
- Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures
- Audits to monitor efficiency and compliance with policies
- Prepares specialized reports
- Hires, trains, coaches, counsels, and evaluates performance of direct reports
Requirements
- Requires BA/BS degree
- Minimum of 1 year of experience in a leadership role
- Minimum of 5 years related customer service experience
- Claims experience preferred
- FEP knowledge preferred
- Experience managing a remote staff preferred
- Strong oral, written and interpersonal communication skills
- Problem-solving skills
- Facilitation skills
- Analytical skills
- Must follow specific policies, procedures, and guidelines as stated by the Government Business Division
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs (unless covered by a collective bargaining agreement)
- Medical, dental, vision
- Short and long-term disability benefits
- 401(k) + match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Experience Agent providing exceptional support to customers via telephone in a dynamic call centre environment. Working collaboratively with a team to enhance service delivery and customer satisfaction.
Senior Manager enhancing customer support operations for Local Government in Australia. Collaborating with various teams to boost service reliability and quality.
Lead a Level 2 - 3 Support team at Civica, enhancing the customer experience in the software industry. Play a strategic role in retention and modernization while collaborating with cross - functional teams.
Customer Support Specialist assisting the Mable community through high - volume inbound calls. Advocating for users and providing guidance while maintaining service excellence.
Store Office Support Specialist providing operational and data support in finance for Foodstuffs. Focused on efficiency improvements and system enhancements to optimize store operations.
Senior Customer Experience Associate managing client relationships for IAS while providing education on products and systems. Requires 2 - 4 years of experience in digital marketing and advertising campaigns.
Senior Sales Support Specialist driving sales transformation programs for Capgemini. Collaborating across multiple business units to deliver AI - driven solutions and measurable impact.
Customer Care Representative managing customer support for M - KOPA Mobility via calls and resolving inquiries. Focused on ensuring positive customer experiences as part of the Mobility division.
Customer Service Representative serving as the primary point of contact in the manufacturing industry. Ensuring customer satisfaction by addressing inquiries and resolving issues.