Customer service representative assisting Erste Bank & Sparkassen with transaction inquiries. Responsible for scheduling appointments and supporting customers via multiple channels.
About the role
- Manager overseeing customer care operations at Elevance Health, responsible for staff oversight, policy establishment, and benefit program administration.
Responsibilities
- Provides oversight for customer service staff
- Establishes departmental policies and procedures
- Directs implementation and administration of benefit programs
- Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures
- Audits to monitor efficiency and compliance with policies
- Prepares specialized reports
- Hires, trains, coaches, counsels, and evaluates performance of direct reports
Requirements
- Requires BA/BS degree
- Minimum of 1 year of experience in a leadership role
- Minimum of 5 years related customer service experience
- Claims experience preferred
- FEP knowledge preferred
- Experience managing a remote staff preferred
- Strong oral, written and interpersonal communication skills
- Problem-solving skills
- Facilitation skills
- Analytical skills
- Must follow specific policies, procedures, and guidelines as stated by the Government Business Division
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs (unless covered by a collective bargaining agreement)
- Medical, dental, vision
- Short and long-term disability benefits
- 401(k) + match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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