Sales Operations Specialist optimizing HubSpot CRM for SaaS company with 1100+ customers. Managing sales processes and collaborating with teams to enhance efficiency.
About the role
- Head of Revenue managing strategy and operations for a legal SaaS product aimed at solo lawyers and small firms. Overseeing revenue journey from acquisition to retention and identifying upsell opportunities.
Responsibilities
- Revenue and performance management
- Develop and execute the growth and retention strategy for the SaaS product
- Work closely with Marketing to ensure the full funnel performs smoothly: acquisition → conversion → activation → retention → expansion
- Define targets, KPIs and operating rituals for Sales, Customer Success and Support
- Identify bottlenecks and opportunities with a focus on reducing churn, driving upsell, cross-sell and plan upgrades
- Lead the commercial team responsible for new customer acquisition
- Monitor conversion by channel, CAC, LTV, funnel rates and lead quality
- Design and oversee onboarding, activation and engagement routines
- Establish scalable Customer Success practices for a large base (4k+ customers)
- Ensure service quality and operational efficiency
Requirements
- Prior experience with subscription-based B2B SaaS platforms
- Experience in two or more of these areas: Sales, Customer Success, Support, Growth or RevOps
- Strong analytical thinking and business acumen
- Experience managing cross-functional teams
- Familiarity with subscription models, MRR, churn, LTV and SaaS metrics
Benefits
- Health and dental insurance
- Total Pass – benefit for gyms and wellness
- Opportunities for professional development and career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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