Key Account Manager for Kora, ensuring satisfaction of high - value merchants and driving revenue growth. Strategic partner fostering long - term relationships with a focus on upselling and compliance.
About the role
- Key Account Management Support role at Einhell responsible for customer inquiries in the DACH region. Collaborating with the KAM and ensuring data accuracy in ERP systems while coordinating projects.
Responsibilities
- Daily communication with our customers in the DACH region.
- Handle inquiries, coordinate requests and support the Key Account Manager (KAM) in day-to-day operations.
- Support internal coordination of new customer projects — from kick-off to implementation.
- Ensure customer data in the ERP system is up to date and track projects and orders.
- Prepare professional presentations and in-depth analyses to support annual reviews and strategic meetings.
- Confident use of available reports to analyze sales trends and product assortments — providing targeted support to management decision-making.
- Coordinate the handling of customer complaints and inquiries in close cooperation with the specialist departments.
- Support the administration of contracts, bonus agreements and their billing.
Requirements
- Degree in business administration or completed commercial training
- Several years of professional experience in inside sales, ideally in DIY retail, builders’ merchants or with technical products
- Very good knowledge of MS Office, especially Excel and PowerPoint
- Experience working with ERP systems (ideally Microsoft Dynamics NAV)
- Strong analytical skills; basic accounting knowledge is a plus
- Highly reliable, responsible, and able to work in a structured and detail-oriented manner — even under time pressure
- Team player with strong communication skills and a customer-focused approach
- Good written and spoken English
Benefits
- Onboarding for all new employees and individualized induction plans
- Rapid assumption of responsibility
- Freedom to shape your role and supportive colleagues who provide guidance
- Short decision-making paths
- Opportunity to implement your own ideas and take on responsibility
- Flat hierarchies
- Informal, first-name company culture
- 30 days of vacation
- Space to develop your creativity and skills
- Diverse opportunities for professional development as a specialist or manager
- Employer contribution to capital-forming/retirement benefits
- Flexible working hours
- Mobile working to improve work–life balance
- Employee discounts on Einhell products
- Access to the Corporate Benefits employee program
- Complimentary drinks
- Corporate fitness program & company e-bike
- International collaboration with Einhell AG
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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