Junior ServiceNow Developer supporting the development and maintenance of ServiceNow solutions for Cadmus. Collaborating with internal users and performing technical documentation and improvements support.
About the role
- ServiceNow Developer responsible for ITSM module customization and platform improvement at Egon Zehnder. Engage with teams, ensuring high service quality and data integrity.
Responsibilities
- Customize, configure, develop, and maintain the ServiceNow platform in an enterprise environment, covering ITSM modules such as Incident, Problem, Change, Request, Service Catalog, Asset Management, Knowledge, and related workflows.
- Design, build, and support ServiceNow solutions using Business Rules, Client Scripts, UI Policies, UI Actions, Record Producers, Flow Designer, and Workflow, ensuring code quality and adherence to ITIL best practices.
- Manage and maintain the Configuration Management Database (CMDB), ensuring data accuracy, integrity, governance, and alignment with enterprise standards.
- Administer, configure, and optimize ServiceNow Discovery, including MID Servers, credentials, schedules, access, and discovery configurations; validate discovery results and troubleshoot errors.
- Design, deploy, and support Service Mapping for on-premises and cloud services, including creation and optimization of patterns and resolution of mapping issues.
- Implement and manage Identification and Reconciliation rules and integrate multiple data sources populating the CMDB.
- Identify, investigate, and resolve application, scripting, integration, Discovery, and Service Mapping issues through to resolution.
- Design and implement integrations using REST and SOAP APIs, Transform Maps, Table APIs, and external system connections.
- Participate in ServiceNow platform activities including upgrades, cloning, update set management, and production deployments.
- Review existing operational processes and recommend improvements to enhance service quality, efficiency, and platform maturity.
- Identify and implement automation opportunities to reduce manual effort and repetitive operational tasks.
- Drive adoption of self-service capabilities, standardized workflows, and knowledge articles across support teams.
- Train and enable operations and support teams on ServiceNow processes, workflows, and platform usage.
- Develop and maintain technical documentation, procedures, and operational guidelines.
- Assist in creating and maintaining reports, dashboards, and metrics supporting ITSM and ITOM functions.
- Collaborate closely with stakeholders to translate business requirements into scalable and sustainable technical solutions.
Requirements
- Less than 5 years of working experience in ServiceNow
- Strong experience with ITSM development and configuration.
- Proven hands-on experience with CMDB, Discovery, and Service Mapping.
- Solid understanding of Configuration Management principles and ITIL practices.
- Experience with:
- • Client-side and Server-side scripting (JavaScript, Glide API)
- • Business Rules, UI Policies, UI Actions
- • Flow Designer / Workflow
- • REST & SOAP APIs
- • MID Servers
- • Transform Maps and Table APIs
- Experience with ServiceNow upgrades, cloning, and update sets.
- Familiarity with authentication mechanisms (Basic, OAuth, Certificate).
- Working knowledge of HTML and CSS.
- Experience working in Agile development environments.
- Ability to translate business requirements into technical designs and solutions.
Benefits
- 5 Days working in a Fast-paced work environment
- Work directly with the senior management team
- Reward and Recognition
- Employee friendly policies
- Personal development and training
- Health Benefits, Accident Insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
ServiceNow Administrator responsible for daily operation and continuous improvement of the ServiceNow platform. Ensuring performance, stability, and compliance with governance standards in a hybrid work environment.
ServiceNow AI Developer/Architect creating AI solutions on the ServiceNow platform for Nordic and European clients with a focus on GenAI applications.
Business Executive leading the ServiceNow business in Sweden's market at a top Business Technology company. Driving strategic transformation selling with a dedicated sales team and collaboration with leadership.
Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
Chief Technology Officer at Sofigate, leading technology vision and customer engagement through ServiceNow. Shaping strategy and offerings, collaborating with international clients to drive business growth.
ServiceNow Solution Architect at DXC Technology leading technical delivery and shaping ServiceNow solutions for diverse clients in consulting.
ServiceNow Business Analyst responsible for translating business needs into functional requirements on the ServiceNow platform. Collaborating with stakeholders and developers to design solutions.
ServiceNow Program Manager managing complex initiatives for Federal Government clients. Designing impactful programs and facilitating change while overcoming challenges in program management.
(Senior) Consultant/Architect leading ServiceNow transformation projects in Banking & Insurance across multiple locations in Germany. Engaging with top - tier clients to enhance their digital infrastructure in a hybrid working environment.