About the role

Implementation Specialist managing customer onboarding and training for OpenApply. Collaborating with educational institutions to ensure successful software implementation and ongoing client relationships.

Responsibilities

Develop long-term goals with schools, using change management strategies to ensure the successful implementation of our software
Show an in-depth knowledge of our products and their capabilities, and how they would be used in a school’s process
Review and confirm customization of products to facilitate clients’ processes
Translate clients’ needs to technical needs and vice versa
Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit
Keep current on industry changes in education and change management
Transition the client relationship seamlessly to the School Experience Manager after the implementation period
Work with the broader Services & Support Team to identify the best possible approach to project completion
Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools

Ability to provide amazing customer service by anticipating our customers' needs even before they know it
Feel comfortable presenting in front of large and small groups of people, as well as presenting digitally
A problem solver who can make inferences and be creative when troubleshooting
Passionate and driven to succeed, always going beyond what’s expected
Able and willing to travel onsite or to events when needed
A team player who enjoys working collaboratively but with a significant amount of personal accountability
An excellent communicator (clear, concise, friendly, open-minded, confident, and respectful), both verbally and in writing, and possessing the ability to interact professionally with a diverse group of people
Interested in the field of education and invested in transforming teaching and learning
Someone with 1-2 years of software implementation (preferably in the education sector) or relevant SAAS experience
Arabic language skills are beneficial

**Compensation** - Competitive salary and opportunities for career development (B2B)
**Healthcare** - Limit for Medical coverage by LuxMed
**Vacation **- We support work/life balance and offer generous Annual leave and Public Holidays
**Wellbeing Resources** - Faria encourages team members to lead healthy lifestyles and provides recurring monthly Health and Wellness benefits
**Learning** - We encourage continued education, providing an online learning platform, unlimited book purchases, and diverse internal and external training programs.
**Team** - Friendly atmosphere, group activities, and corporate events
**Equipment** - MacBook Pro or another laptop of your specification, peripherals, and displays included
**Office** - Small but cozy office in Krakow for your convenience