Provide administrative support to sales teams and partners at RELX, managing orders and customer interactions. Analyze demand and inventory to optimize service levels in a fast - paced environment.
About the role
- Implementation Specialist managing customer onboarding and training for OpenApply. Collaborating with educational institutions to ensure successful software implementation and ongoing client relationships.
Responsibilities
- Develop long-term goals with schools, using change management strategies to ensure the successful implementation of our software
- Show an in-depth knowledge of our products and their capabilities, and how they would be used in a school’s process
- Review and confirm customization of products to facilitate clients’ processes
- Translate clients’ needs to technical needs and vice versa
- Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit
- Keep current on industry changes in education and change management
- Transition the client relationship seamlessly to the School Experience Manager after the implementation period
- Work with the broader Services & Support Team to identify the best possible approach to project completion
- Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools
Requirements
- Ability to provide amazing customer service by anticipating our customers' needs even before they know it
- Feel comfortable presenting in front of large and small groups of people, as well as presenting digitally
- A problem solver who can make inferences and be creative when troubleshooting
- Passionate and driven to succeed, always going beyond what’s expected
- Able and willing to travel onsite or to events when needed
- A team player who enjoys working collaboratively but with a significant amount of personal accountability
- An excellent communicator (clear, concise, friendly, open-minded, confident, and respectful), both verbally and in writing, and possessing the ability to interact professionally with a diverse group of people
- Interested in the field of education and invested in transforming teaching and learning
- Someone with 1-2 years of software implementation (preferably in the education sector) or relevant SAAS experience
- Arabic language skills are beneficial
Benefits
- **Compensation** - Competitive salary and opportunities for career development (B2B)
- **Healthcare** - Limit for Medical coverage by LuxMed
- **Vacation **- We support work/life balance and offer generous Annual leave and Public Holidays
- **Wellbeing Resources** - Faria encourages team members to lead healthy lifestyles and provides recurring monthly Health and Wellness benefits
- **Learning** - We encourage continued education, providing an online learning platform, unlimited book purchases, and diverse internal and external training programs.
- **Team** - Friendly atmosphere, group activities, and corporate events
- **Equipment** - MacBook Pro or another laptop of your specification, peripherals, and displays included
- **Office** - Small but cozy office in Krakow for your convenience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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