Betriebsleiter responsible for the daily operations and team management at HANS IM GLÜCK location in Münster. Focusing on productivity, team motivation, and compliance with regulations.
About the role
- Operations Director leading restaurant operations, increasing sales and guest satisfaction at Chick-fil-A. Overseeing team management and ensuring compliance with food safety standards.
Responsibilities
- Leads all operational aspects of the restaurant; helps execute the company vision and purpose, as well as uphold the established core values
- Facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved
- Maintains that high food safety standards are maintained by training and operational adoption; ensures that food is prepped, held, and served according to all Chick-fil-A, federal, state, and local sanitary, safety, and health standards
- Builds, trains, and coaches high-performing team; partners with Talent Acquisition to appropriately staff the restaurant to meet business needs
- Engages with Operations Controller and regional leadership on financial decisions and enacting needed controls; makes purchasing decisions for repairs, maintenance, and supplies
- Continuously monitors labor and food cost; adjusts scheduling and purchasing as necessary
- Ensures each guest has a positive experience and monitors CEM score
- Develops and communicates ongoing proprietary culinary standards, objectives, and goals consistently to optimize quality and financial results
- Acts as point of contact, liaison, and subject matter expert for all proprietary brand culinary related questions
Requirements
- The combination of education and professional experience must exceed 8 years:
- o In a leadership role: Requires 3 years of experience leading a team of F&B Operations professionals engaged in developing and executing Operations programs
- o In a technical role: Requires 8 years of experience engaged in developing and delivering Operations programs
- • A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement
- • An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement
- • 3-5 years of F&B Operations experience
- Specialized Skillset/Competencies/Traits
- o Ability to quickly learn and implement Chick-fil-A operational standards, brand guidelines, and customer experience expectations with commitment to ensuring consistent execution
- o Demonstrated success in achieving sales targets and profitability goals while maintaining high standards of customer experience, employee engagement, and stakeholder relationships
- o Proven ability to manage complex, fast-paced food service operations with high customer traffic typical of airport locations while responding effectively to operational disruptions, staffing challenges, and unexpected situations without compromising service standards
- o Familiarity with restaurant management systems, POS systems, scheduling software, and digital ordering platforms
- o Understanding of airport operational requirements, security protocols, and unique challenges of serving travelers with varying time constraints
- o Business acumen and also has the mindset required to understand the long-term implications of Operations planning and to advance the organization’s goals
- o Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
- o Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
Benefits
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- Meal and Transportation Benefits
- 401(k) retirement plan with company match
- Company paid life insurance
- Tuition reimbursement
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
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