Account Manager at HUB International managing personal line accounts and ensuring client service. Engaging with clients and carriers for insurance policy management in a hybrid work environment.
About the role
- Account Manager managing client accounts in energy and refined fuels SaaS solutions. Building relationships, driving growth, and optimizing service delivery while ensuring customer satisfaction.
Responsibilities
- Serve as the primary point of contact for assigned client accounts
- Build strong, trusted relationships with key stakeholders, acting as a strategic consultant
- Maintain a deep understanding of client needs, challenges, and business objectives
- Provide proactive recommendations, introducing new solutions that add value and drive engagement
- Have a deep understanding of the energy and refined fuels sector
- Ensure customer satisfaction and retention by delivering top-notch service and innovative solutions
- Identify need to bring in additional DTN expertise and solution engineer resources to for ongoing account expansion.
- Identify cross-selling and upselling opportunities to expand account value
- Conduct regular business reviews with clients to uncover unmet needs
- Strategically introduce new products, services, and solutions that align with client goals
- Collaborate closely with sales, marketing, and product teams to optimise client offerings
- Negotiate contract renewals above a set threshold, ensuring continued success and profitability
- Continuously analyze accounts for new business opportunities, leveraging industry insights and customer feedback
- Identify potential referrals, partnerships, and expansions within existing accounts
- Work alongside Account Executives to develop strategic growth plans for key clients
- Stay ahead of industry trends to recommend solutions that differentiate DTN
Requirements
- 5 years of experience in software and/or SaaS sales
- 5+ years of experience in account management, consultative sales, or B2B client relations
- Strong understanding of specified sector/industry
- Exceptional communication, negotiation, and relationship-building skills
- Proven ability to drive revenue growth through cross-selling and upselling
- Self-motivated, with a strategic mindset and proactive approach to account management
- Proficiency in SFDC software for tracking leads and managing pipelines
- A consultative and professional approach to engaging with customers
- Ability to adapt quickly to changing circumstances.
Benefits
- Competitive Salary
- Unlimited PTO
- Collaborative and dynamic work environment.
- Flexible working hours
- Competitive Medical, Dental and Vision Insurance Plans
- 6% 401K matching
- Unlimited access to 13k+ courses via learning platform to support employee career advancement
- Employee Assistance Program (EAP)
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