Senior Account Manager supporting Client Service team at global socially - led creative agency. Responsible for strategic client management and campaign development across national and international levels.
About the role
- Account Manager at TransUnion managing a substantial client base to drive revenue growth. Involves understanding client needs, resolving issues, and identifying new business opportunities.
Responsibilities
- Proactively manage a large base of existing clients, supporting day-to-day customer relationships.
- Responsible for defending existing revenue within assigned account base, focusing specifically on driving client value by developing a deep understanding of each client’s business needs and issues.
- Expand relationships within existing account base to help uncover incremental new revenue opportunities by partnering with Sales and Client Executives on any new business opportunities.
- Coordinate and deliver Executive Business Reviews with clients where applicable.
- Coordinate all internal resources necessary to ensure any client issues including service, billing, technical, delivery, etc. are resolved efficiently and effectively.
- Acquire and integrate industry knowledge related to general trends, emerging technologies & competitors specific to our Tenant & Employment vertical.
- Maintain meeting notes, renewal forecasts, legal documentation, and client contact information electronically in Salesforce.com for assigned client base.
- Create and maintain Account Business Plans within a matrixed internal team for assigned clients.
- Provide clients with an ongoing education of TransUnion’s solutions via thought leadership, events, etc.
Requirements
- Minimum of 4-6 years of experience supporting conceptual services in a technical, complex, and fast-paced selling environment leveraging consultative sales acumen.
- Understanding of rental screening environment, as well as data and analytics relevant to the industry.
- Experience managing the entire sales cycle, from identifying a need, to developing the solution with a measurable value prop, to closing the deal and seeing it through to implementation.
- Excellent interpersonal, customer relationship management, and organizational skills desired.
- Fluent in negotiating complex agreements and communicating technical concepts.
- Strong face-to-face and virtual presentation and meeting facilitation skills.
- Ability to unite internal teams for effective and logical problem solving.
- Potential for travel up to 25% of the time.
Benefits
- Flexible time off for exempt associates
- Paid time off for non-exempt associates
- Up to 12 paid holidays per year
- Health benefits (including medical, dental, and vision plan options and health spending accounts)
- Mental health support
- Disability benefits
- Up to 12 weeks of paid parental leave
- Adoption assistance
- Fertility planning coverage
- Legal benefits
- Long-term care insurance
- Commuter benefits
- Tuition reimbursement
- Charity gift matching
- Employee stock purchase plan
- 401(k) retirement savings with employer match
- Access to TransUnion’s Employee Resource Groups
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