Account Manager at TransUnion managing a substantial client base to drive revenue growth. Involves understanding client needs, resolving issues, and identifying new business opportunities.
Responsibilities
Proactively manage a large base of existing clients, supporting day-to-day customer relationships.
Responsible for defending existing revenue within assigned account base, focusing specifically on driving client value by developing a deep understanding of each client’s business needs and issues.
Expand relationships within existing account base to help uncover incremental new revenue opportunities by partnering with Sales and Client Executives on any new business opportunities.
Coordinate and deliver Executive Business Reviews with clients where applicable.
Coordinate all internal resources necessary to ensure any client issues including service, billing, technical, delivery, etc. are resolved efficiently and effectively.
Acquire and integrate industry knowledge related to general trends, emerging technologies & competitors specific to our Tenant & Employment vertical.
Maintain meeting notes, renewal forecasts, legal documentation, and client contact information electronically in Salesforce.com for assigned client base.
Create and maintain Account Business Plans within a matrixed internal team for assigned clients.
Provide clients with an ongoing education of TransUnion’s solutions via thought leadership, events, etc.
Requirements
Minimum of 4-6 years of experience supporting conceptual services in a technical, complex, and fast-paced selling environment leveraging consultative sales acumen.
Understanding of rental screening environment, as well as data and analytics relevant to the industry.
Experience managing the entire sales cycle, from identifying a need, to developing the solution with a measurable value prop, to closing the deal and seeing it through to implementation.
Excellent interpersonal, customer relationship management, and organizational skills desired.
Fluent in negotiating complex agreements and communicating technical concepts.
Strong face-to-face and virtual presentation and meeting facilitation skills.
Ability to unite internal teams for effective and logical problem solving.
Potential for travel up to 25% of the time.
Benefits
Flexible time off for exempt associates
Paid time off for non-exempt associates
Up to 12 paid holidays per year
Health benefits (including medical, dental, and vision plan options and health spending accounts)
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